Deputy Governor: Banking industry is "thirsty" for information technology security personnel

Deputy Governor Pham Tien Dung.

Speaking at the Forum "Banking human resources in the face of technology wave" held this morning (July 16), Deputy Governor of the State Bank Pham Tien Dung said that the banking industry is facing comprehensive changes due to the 4.0 revolution. Accordingly, currently over 90% of customer transactions are conducted via digital channels, banking services are performed automatically, the transaction volume is now up to more than 100 million transactions/day...

With the number of transactions and customers increasing like that, the banking staff also has to change. Most banks have had to establish a specialized block, which is the data block, similar to the credit block.

"Many banks are considering information technology risks similar to credit risks. The banking industry has never been as thirsty for human resources in information technology security as it is today. We see that the banking industry's picture has completely changed, and banking human resources must change very quickly to adapt to this change," the Deputy Governor commented.

Associate Professor Dr. Pham Thi Hoang Anh, Deputy Director of the Banking Academy, added that the demand for digital human resources in the banking industry is increasing very strongly.

"At this time, the supply of information technology is not enough to meet the demand. The banking industry lacks a supply of human resources with deep expertise in information technology. This is a human resource that determines the competitiveness of banks. The demand for human resources is increasing very strongly: If in 2018, the banking industry needed 320,000 technology human resources; then by 2026 it will be 750,000 people," said Dr. Hoang Anh.

Regarding the banking perspective, Mr. Luu Danh Duc, Deputy General Director of LPBank , admitted that banks are under pressure due to a lack of banking technology human resources, and competition makes recruitment very difficult.

According to technology experts, about 60% of banking staff need retraining. Meanwhile, current banking staff training does not meet demand.

Ms. Ngo Lan, Director of Navigos Search in the North, said that currently, the requirements for banks in recruiting personnel are very high, and if they fail to meet them, they will be fired. The biggest reason affecting the wave of bank employee layoffs is technology.

"Of course, AI cannot completely replace humans, but it can take on many tasks of bank employees. From that, it can be seen that the demand for human resources is no longer high. If so, what do banks focus on now? It is technology and risk control," said Ms. Lan.

According to Navigos, despite layoffs, banks still increase recruitment, but mainly in the sales, marketing and technology groups.

Regarding technology human resources, according to experts, the supply of human resources in this field in Vietnam is very lacking. Although Vietnam does not lack technology engineers, the most difficult thing for banks is that most technology engineers do not have business knowledge and cannot meet the needs of banks. Some banks consider recruiting foreign experts, but these experts require very high salaries, making it difficult for domestic banks to meet.

Dr. Le Xuan Nghia, an economic expert, believes that Vietnam must accelerate the pace of training in artificial intelligence (AI), blockchain, etc., instead of “cautiously” as it is now. If we hesitate in digitalization, AI, etc., the dream of transforming the country into a new era cannot become a reality.

"In my opinion, science and technology determine the self-reliance of a country, the most important of which is people. I once visited an international bank branch, they used to have 203 employees, now they only have 3 people, while many domestic banks are still trying to open more branches, which is not appropriate," Dr. Le Xuan Nghia warned.

Source: https://baodautu.vn/pho-thong-doc-nganh-ngan-hang-khat-nhan-su-ve-an-ninh-cong-nghe-thong-tin-d332765.html