VietinBank is "Best Retail Bank in Vietnam" for 9 consecutive years

VietinBank has just received the “Best Retail Bank in Vietnam 2024” award from the prestigious Global Banking and Finance Review (UK). This is the 9th consecutive year that VietinBank has been honored in this category.

VietinBank's retail activities are becoming more and more vibrant, attractive and developing strongly as the Bank operates its business appropriately, adapts and keeps up with the market , continuously deploys flexible solutions and sales campaigns that attract the attention of a large number of customers . Typical programs are : "Shop365 product package - 365 days to conquer shop owners"; "Go to every alley - Knock on every shop"; "Pack2School" ...

With its outstanding strength, in 2023, VietinBank's total revenue from retail activities contributed 46% of the total operating revenue of the whole bank. In the first 9 months of 2024, VietinBank's retail segment achieved encouraging results in the growth of retail loans, CASA deposits and foreign currency deposits...

With that result, VietinBank was awarded the "Best Retail Bank in Vietnam 2024" by the prestigious Global Banking and Finance Review (UK). The award is a recognition and honor of VietinBank's outstanding achievements in the retail sector, aiming to bring customers outstanding products and services (SPDV) based on a deep understanding of the customer experience journey from awareness to purchase and after-sales care. This is an important part of VietinBank's "Customer-centric" strategy; at the same time, it is a mark for VietinBank to win the "Best Retail Bank in Vietnam" Award 9 times in a row. This award is not only a recognition from a large, prestigious international organization; but also the trust and companionship of customers throughout VietinBank's development journey.

In the journey to extend the success of modern utility products and services, VietinBank is currently providing "Shop365 Product Package - 365 days to conquer Shop owners" , financial solutions "Super preferential interest and fees" and the Campaign "Go to every alley - Knock on every Shop"... This product package is designed by VietinBank for customers who are business owners, small traders doing business at shopping centers/traditional markets, e-commerce platforms... with outstanding utilities such as:

- 5 times the interest rate on deposits on payment accounts (0.5%/year).

- Preferential loan interest rate from only 5%/year.

- POS payment fee from only 1%.

- Free beautiful account number, set account nickname - Alias, debit card...

- Free issuance, annual fee for International Debit card and many other attractive incentives.

By the end of June 30, 2024, "Shop365 Product Package - 365 Days to Conquer Shop Owners" has attracted the attention of a large number of customers and completed 121% of the plan. At the same time , VietinBank's "Go to every alley - Knock on every shop " campaign has become a synchronous, nationwide sales campaign covering a wide range of customers using digital banking services; including money transfer/payment services via VietQR code.

With positive reception from a large number of customers, VietinBank's "Shop365 Product Package - 365 days to conquer Shop owners" was recognized by Global Banking and Finance Review Magazine as "Innovative Retail Banking Product" in the category for Retail Banking.

To achieve the above achievements, VietinBank has constantly improved the quality of its products and services to enhance customer experience - especially through the Digital Transformation Project. Now, with just a smartphone and the VietinBank iPay Mobile App, customers can perform most financial transactions with more than 200 features and utilities to help manage spending, transactions/payment accounts easily and conveniently while still ensuring safety. According to the digital transformation roadmap until the end of 2028, VietinBank will comprehensively digitize its retail activities to better serve the needs of all customers.

Previously, on August 8, 2024, within the framework of the Vietnam Retail Banking Forum 2024 in Ho Chi Minh City organized by the International Data Group (IDG), VietinBank was honored with the "Outstanding Retail Bank" Award in 2024.

The double award of “Best Retail Bank in Vietnam 2024” and “Innovative Retail Banking Product” for “Shop365 Product Package - 365 Days to Conquer Shop Owners” has further motivated VietinBank's retail operations to continuously improve and upgrade products and services. Thereby, bringing perfect experiences at every touchpoint, constantly “Enhancing the value of life” for customers.

Source: https://www.vietinbank.vn/vi/tin-tuc/vietinbank-9-nam-lien-tiep-la-ngan-hang-ban-retail-tot-nhat-viet-nam-20241028064952-00-html