As a pioneer joint venture bank in Vietnam, at a time when the banking industry is facing many challenges, Indovina Bank Limited (IVB) still develops sustainably and becomes a destination trusted by customers.
Up to now, IVB has had a sustainable journey of more than 34 years serving domestic and foreign customers, and is one of the few joint venture banks that still maintain this form of cooperation.
Committed to transparency and trust
During its 34 years of operation in Vietnam, IVB has always put the interests of its customers first, committed to transparency in all transactions and services. IVB has also demonstrated its ability to foresee and identify early, control risks well and always have backup plans in all situations.
This IVB not only reflects in the way the bank manages and discloses information, but also in its commitment to strictly comply with the laws and regulations of the Government and the State Bank of Vietnam , creating the foundation for the trust of customers and partners.
In November 2024, IVB organized a "Special Workshop on Compliance with Laws on Anti-Money Laundering/Terrorist Financing/Proliferation of Weapons of Mass Destruction" with the participation of more than 130 leaders and officers of Headquarters and Business Units performing tasks related to this work throughout the IVB system.
This is an annual activity to foster legal knowledge on anti-money laundering in accordance with the law, ensure compliance with regulations and prevent potential legal risks related to anti-money laundering, contributing to building a safe and sustainable financial environment.
Standard, dedicated service
IVB is proud to have a high-quality staff, not only professional but also diverse in language skills, with the ability to communicate fluently in three languages: Vietnamese, English, Chinese, helping the bank meet the needs of different customer groups. Notably, 91.2% of IVB's staff have a university degree or higher, graduating from prestigious domestic and international universities. This ensures that IVB's staff are well-trained in expertise, professionalism and communication attitude, bringing satisfaction to customers.
Furthermore, IVB employees are constantly improving their capacity through studying for additional degrees and specialized certificates related to Finance - Banking. In particular, the bank regularly organizes internal training courses and supports tuition fees for employees in training programs, encouraging and creating conditions for them to develop themselves.
In addition, IVB also fosters a culture of teamwork and a high sense of responsibility in each individual. From the way the staff provides enthusiastic advice and answers questions sincerely, to the professional style at work, reflecting the love for a modern and professional working environment at IVB. This is the factor that makes the difference, contributing to building trust from customers.
Accompanying customers on every journey
IVB aims to be a prestigious bank, a reliable partner, always ready to accompany and support customers not only in achieving financial and business goals, but also to overcome difficult times. Most recently, IVB has provided spiritual and material support to customers and employees of the bank in the northern provinces after Typhoon Yagi .
Constantly innovating for the benefit of customers
In October 2024, IVB launched a consulting project on the Early Warning Credit System (EWS) with partners, aiming to improve the bank's risk management capacity, aiming to build a solid EWS framework to help the bank monitor and identify potential credit risks effectively, thereby taking appropriate and timely remedial measures.
This is just one of the concrete actions demonstrating that IVB is constantly adapting and improving its system to quickly adapt to new markets and trends, while committing to building a safer and more sustainable banking environment.
Digital transformation to optimize customer experience
With a strong digital transformation strategy, IVB brings a modern digital banking ecosystem, helping customers easily make transactions quickly, safely and conveniently anytime, anywhere. IVB has developed a complete system of providing financial solutions using technology through the Ebanking ecosystem (SMS banking, Internet banking, IVB Mobile banking...), developing non-physical international cards and other digital financial products to customers.
With continuous efforts in improving digital infrastructure and applying innovative solutions, IVB's strong digital transformation journey promises to open up new opportunities for economic growth and improve labor productivity, contributing to building a more sustainable future.
Choosing IVB, customers not only receive valuable financial services but also long-term, sustainable and secure companionship. On the occasion of its 34th anniversary, IVB launched a special incentive program for individual customers with attractive interest rates when buying real estate, buying a house, or renovating a house. At the same time, new corporate customers also enjoy preferential interest rates from only 5%/year for short-term loans. In addition, IVB also cooperates with partners to launch the promotion program "Brilliant Birthday - Unexpected Offers", giving a gift package worth 500,000 VND to customers who successfully open a new account and customers using services on IVB Mobile Banking. For details see: |
Bich Dao
Source: https://vietnamnet.vn/5-ly-do-khach-hang-tin-chon-ngan-hang-ivb-2345699.html
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