Viettel urgently prepares to respond to storm Wipha, ready to ensure communication for people

Faced with the complicated developments of storm No. 3 (international name Wipha), Viettel Telecom Corporation (Viettel Telecom) has urgently and synchronously deployed measures to prevent and combat natural disasters to ensure infrastructure safety and maintain telecommunications services, ensuring communication for people during and after the storm.

Comprehensive implementation of measures to prevent and combat natural disasters

In localities directly affected by the storm, Viettel Telecom has activated an emergency response plan, including: Reinforcing telecommunications infrastructure, checking the broadcasting station system; preparing materials, backup power sources and organizing 24/7 response; mobilizing 150 technical teams ready to support affected provinces; increasing the number of call center staff to 1.5 times the normal number.

Technical team organizes 24/7 information response.

Proactively warn and support customers

Viettel Telecom has sent warning messages to 2.5 million customers in affected areas, instructing them on how to turn off electronic devices such as modems and TV receivers to ensure safety.

At the same time, the Corporation has also prepared nearly 6,000km of backup fiber optic cable, 237 free battery charging points and mobile sales teams to ensure quick service recovery after the storm.

Viettel Telecom arranges 237 free charging points for people.

Viettel Telecom deploys support plans for nearly 4 million customers before storm Wipha

Since the afternoon of July 20, 2025, Viettel Telecom has quickly implemented policies to support nearly 4 million customers in areas predicted to be affected by Typhoon Wipha. Policies include: card recharge promotion with 20% data usage fee, postponement of blocking and cutting of fees, and introduction of suitable preferential packages to help customers maintain communication connections during the storm.

Viettel Telecom affirmed that it will continue to closely monitor the developments and impacts of the storm, and promptly supplement measures to support and care for customers in the affected areas, ensuring the best benefits and experiences for customers.

Source: https://hanoimoi.vn/viettel-khan-truong-chuan-bi-ung-pho-bao-wipha-san-sang-bao-dam-thong-tin-lien-liang-cho-nguoi-dan-709967.html