Warming the hearts of the people.

During the peak period of issuing electronic identity cards and identification documents, the sight of local police officers carrying equipment to individual households to assist the elderly, sick, and disabled with the identity card application process became familiar. Each trip not only helped people easily access the conveniences of digital transformation but also spread the spirit of responsibility and dedication to serving the people by the local police force, leaving many beautiful feelings in the hearts of the people of the southernmost tip of Vietnam.

• Going door-to-door, going from street to street, without a day off, to issue identity cards to the people.
• Aiming for 100% of commune-level police units to issue identity cards.

Responsibility to serve the people

In line with the spirit of "leaving no one behind" in implementing the Government 's Project 06, the Cai Nuoc Commune Police recently formed a working group to visit 11 households in the area to collect applications for electronic identity cards for elderly, sick, and infirm individuals who are unable to travel.

Each place the delegation visited presented a different situation, but the common thread was that the people all needed identity cards to facilitate medical examinations and treatment, administrative procedures, access to social welfare policies, and integration of digital conveniences into their daily lives.

Lieutenant Colonel Doan Trung Truc, Head of Cai Nuoc Commune Police, said: “We consider the issuance of electronic identity cards and identification not only a professional task but also a responsibility to serve the people. For elderly, sick, or infirm individuals who cannot travel, the commune police force proactively goes to their homes to collect documents, ensuring that all citizens have access to the benefits of digital transformation and that people do not face difficulties in carrying out administrative procedures or accessing essential services.”

The police in Cái Nước commune issued ID cards at Mr. Nguyễn Văn Đồng's house.

Mr. Nguyen Van Dong, 83 years old, residing in Dong My hamlet, Cai Nuoc commune, could not hide his joy: “Due to old age and weak health, I have difficulty getting around. Now that the police officers have come to my house to process my documents, I am very happy. Having the new ID card will be more convenient when going for medical checkups and completing procedures in the future.”

Another special case in Cai Nuoc commune involves two children, Phan Van Ty and Phan Van Hau, from Cong Trung hamlet, both severely disabled and dependent on their relatives for all daily activities. Knowing their family circumstances, the commune police arranged for officers to visit their home to collect the necessary documents for identity card issuance.

Phan Van Hau had his identity card application processed at his home by the Cai Nuoc Commune Police.

Mr. Phan Thanh Su, the father of the two children, expressed his emotion: “Our family is in difficult circumstances, and both children have disabilities, so taking them to get their documents is almost impossible. We are very grateful that the police came to our house to help us get their identity cards. With the new identity cards, the children will have more convenience in medical examinations, treatment, and accessing government policies.”

Cultivating trust

Not only in Cai Nuoc commune, but also in many localities throughout the province, local police forces have been widely implementing home-based ID card issuance services.

In Vinh Hau commune, Mr. Vo Van On, residing in Vinh Tien hamlet, has been bedridden for many years due to the aftereffects of a stroke, rendering him unable to walk. Meanwhile, all medical examination and treatment procedures require updating his new identity card information. Aware of his situation, the Vinh Hau commune police proactively visited his home to assist in collecting the necessary documents for his identity card application.

Mrs. Pham Thi Thuy, Mr. On's wife, shared: "Our family is very grateful to the police force for their care and support. My husband is seriously ill and has great difficulty getting around. If the police hadn't come to our house to issue the ID card, we wouldn't know how to manage."

To date, the Vinh Hau Commune Police have organized numerous outreach programs to issue identity cards to dozens of elderly, sick, and disabled residents with mobility difficulties in the area.

Similarly, Mr. Pham Van Toi, residing in Tan Quang Tay hamlet, Cai Doi Vam commune, also recently received assistance from the commune police in having his identity card application processed right at his home. For many years, Mr. Toi has been bedridden due to the aftereffects of a stroke, and all his daily activities depend on his relatives.

Witnessing the police officers diligently guiding and assisting her husband in completing the identity card application procedures right on his hospital bed, Mrs. Le Thi Duyen emotionally said: “Our family is deeply moved by the sense of responsibility of the police officers. My husband has been ill for many years and cannot go anywhere, but now the officers have come to our house to process his identity card, helping our family alleviate many difficulties.”

Currently, the province has 16 commune/ward police stations that handle the processing of identity card applications. In addition to maintaining daily administrative procedures, officers and soldiers also work overtime, including on weekends and holidays, to support citizens, especially those with particularly difficult circumstances, in receiving their identity card applications and electronic identification documents promptly.

From April 12th to May 12th, 2026, the entire province received over 22,400 applications for identity cards, including more than 11,800 new applications; and over 18,600 electronic identification accounts were registered. Within this overall result, the applications collected at home for the elderly, sick, disabled, and those with mobility difficulties, although a small portion, are of particular importance, contributing to the goal of issuing identity cards to 100% of eligible citizens in the province.

Every completed case, every satisfied smile from the people, is the motivation for the police force to continue accompanying the people on their digital transformation journey. These simple yet meaningful actions have been and are building trust and strengthening the close relationship between the police force and the people, in line with the spirit of "when the people need help, when the people are in difficulty, the police are there."

Huu De

Source: https://baocamau.vn/am-long-nhan-dan-a128893.html