Reform to better serve the people

In recent years, administrative reform in An Giang, especially at the commune level, has had positive changes, aiming to serve people and businesses more effectively and professionally. The commune-level public administration service center (PVPHC) has initially operated smoothly and effectively, and has been highly appreciated by the people.

Coming to the Long Dien Commune Public Service Center to carry out administrative procedures, Mr. Ngo Van Loi, residing in My Tan Hamlet, said: “I came to apply for a license for my child to sell western medicine and a copy of his birth certificate. As soon as I arrived at the center, the officers and civil servants gave me detailed instructions from getting a number to choosing a counter. I am old and slow to learn, but the commune officials supported me enthusiastically, so all the procedures were carried out quickly and conveniently. I am very satisfied.”

From the beginning of July 2025 to now, the Long Dien Commune Public Service Center has received and processed 1,001 administrative records and procedures (AP), of which 845 have been resolved and 156 are awaiting results. Chairman of the Long Dien Commune People's Committee Le Tran Minh Hieu said: "The commune currently has 10 civil servants at 10 counters, directly receiving, processing and returning results. The team of cadres and civil servants has clearly changed from an administrative mindset to a service mindset". Ms. Nguyen Thi My Dung, a resident of Long Dien Commune, commented: "I am very satisfied that APs are now resolved right at the commune. The staff are welcoming and friendly. The 2-level local government model helps reduce travel time and simplify procedures".

View at Cho Moi Commune Administrative Service Center

In Cho Moi commune - a locality that has just merged from Kien Thanh commune, Kien An commune and Cho Moi town, with a population of nearly 81,000 people, administrative reform is also being promoted. Chairman of Cho Moi commune People's Committee Nguyen Trong Tri said: "We focus on applying information technology and digital transformation to promptly resolve feedback, recommendations and improve service quality for people and businesses".

Ms. Nguyen Thi Cam Quyen - a civil servant in charge of land at the Public Service Center of Cho Moi commune said: "I handle an average of 35 - 40 files per day. We always try to return results on time, avoiding the situation where people have to come back many times". Coming to the Public Service Center of Cho Moi commune to do the procedures to transfer land to his son, Mr. Nguyen Van Triet, a resident of Cho Moi commune said: "The staff here guide very enthusiastically and politely, just like the slogan "Please the people come, please the people go"".

Innovation is not only in the process but also in the working space. At the PVHCC centers, people can easily approach the staff at the undivided, friendly and close desks. The staff and civil servants not only work seriously but also gently guide and explain enthusiastically, creating a sense of comfort and trust for the people. Ms. Nguyen Thi Bich Ngoc - a civil servant in charge of the land sector at the inter-commune branch in Cho Moi area said: "Every day, we receive 4-5 files, administrative procedures and support more than 10 files providing information and measurements. In addition, we also guide people to declare taxes, fill out applications, enter public services..."

During the inspections of the operation of two-level local governments in localities such as Tinh Bien and Giang Thanh, Chairman of the An Giang Provincial People's Committee Ho Van Mung requested that Party committees and authorities review the organization and upgrade facilities to better serve the people, ensuring timely and effective settlement of administrative procedures. Vice Chairman of the Provincial People's Committee Ngo Cong Thuc also emphasized: "Localities need to take the people as the center of service. Officials and civil servants must proactively learn and apply science , technology, and artificial intelligence (AI) to improve their capacity to handle administrative procedures". During the inspections in Long Dien, Cho Moi, and Cu Lao Gieng communes, Permanent Vice Chairman of the Provincial People's Committee Nguyen Thanh Phong requested: "Communes need to prioritize the settlement of administrative procedures for people in a smooth manner, improving people's satisfaction".

The transformation of the communal government in An Giang through the PVHCC centers clearly demonstrates the change in service thinking. When people are considered the center, the government becomes a companion, supporting, listening and solving, that is the right step to build a modern administration, close to the people and for the people.

Article and photos: HANH CHAU

Source: https://baoangiang.com.vn/cai-cach-de-phuc-vu-nhan-dan-tot-hon-a424873.html