Reforms to better serve the people.

In recent years, administrative reform in An Giang, especially at the commune level, has seen positive changes, aiming to serve citizens and businesses more effectively and professionally. The commune-level Public Administrative Service Centers (PVHCC) have initially operated smoothly and effectively, receiving high praise from the people.

At the Long Dien Commune Public Service Center, Mr. Ngo Van Loi, residing in My Tan hamlet, said: “I came to apply for a license for my child to sell medicine and a birth certificate extract. As soon as I arrived at the center, the officials and staff guided me attentively, from getting a number to choosing a stall. I am elderly and slow to learn, but the commune officials were very helpful, so all procedures were completed quickly and conveniently. I am very satisfied.”

From the beginning of July 2025 to the present, the Long Dien Commune Public Service Center has received and processed 1,001 administrative procedures and applications, of which 845 have been resolved and 156 are awaiting results. Chairman of the Long Dien Commune People's Committee, Le Tran Minh Hieu, stated: “The commune currently has 10 civil servants at 10 counters, directly receiving, processing, and delivering results. The staff has clearly shifted from an administrative mindset to a service-oriented mindset.” Ms. Nguyen Thi My Dung, a resident of Long Dien Commune, commented: “I am very satisfied that administrative procedures are now handled right at the commune. The staff are welcoming and friendly. The two-tiered local government model helps reduce travel time and simplify procedures.”

A view at the Chợ Mới Commune Public Administrative Service Center.

In Cho Moi commune – a locality recently formed by the merger of Kien Thanh commune, Kien An commune, and Cho Moi town, with a population of nearly 81,000 people – administrative reform is also being accelerated. Chairman of the People's Committee of Cho Moi commune, Nguyen Trong Tri, stated: “We focus on applying information technology and digital transformation to promptly address feedback and requests, and improve the quality of service for citizens and businesses.”

Ms. Nguyen Thi Cam Quyen, a civil servant in charge of land matters at the Public Service Center of Cho Moi commune, said: “I handle an average of 35-40 applications per day. We always strive to deliver results on time, avoiding situations where people have to make multiple trips.” Mr. Nguyen Van Triet, a resident of Cho Moi commune, who came to the Public Service Center of Cho Moi commune to complete land transfer procedures for his son, said: “The staff here are very helpful and courteous, truly embodying the motto ‘Pleasing the people upon arrival, satisfying the people upon departure’.”

Innovation is not only reflected in the process but also in the workspace. At the PVHCC centers, people can easily access staff at desks without partitions, creating a friendly and approachable atmosphere. Officials not only work diligently but also gently guide and explain things thoroughly, creating a comfortable and trustworthy feeling for the people. Ms. Nguyen Thi Bich Ngoc, a civil servant in charge of land matters at the inter-communal branch in Cho Moi area, said: “Every day, we receive 4-5 files and administrative procedures and assist with more than 10 files by providing information and conducting surveys. In addition, we guide people in tax declarations, filling out forms, and entering public service information…”

During inspections of the two-tiered local government operations in localities such as Tinh Bien and Giang Thanh, the Chairman of the An Giang Provincial People's Committee, Ho Van Mung, requested that Party committees and authorities review their organizational structure and upgrade infrastructure to better serve the people and ensure timely and effective handling of administrative procedures. Vice Chairman of the Provincial People's Committee, Ngo Cong Thuc, also emphasized: “Localities need to put the people at the center of their service. Officials and civil servants must proactively learn and apply science , technology, and artificial intelligence (AI) to improve their capacity to handle administrative procedures.” During inspections in Long Dien, Cho Moi, and Cu Lao Gieng communes, the Standing Vice Chairman of the Provincial People's Committee, Nguyen Thanh Phong, requested: “Communes need to prioritize the smooth handling of administrative procedures for the people, improving people's satisfaction.”

The transformation of commune-level administrations in An Giang through the Public Service Centers clearly demonstrates a shift in service-oriented thinking. When citizens are considered the center, the government becomes a partner, providing support, listening, and resolving issues. This is the right step towards building a modern, people-oriented, and people-serving administration.

Text and photos: HANH CHAU

Source: https://baoangiang.com.vn/cai-cach-de-phuc-vu-nhan-dan-tot-hon-a424873.html