Reform to better serve the people

In recent years, administrative reform in An Giang, especially at the commune level, has had positive changes, aiming at serving people and businesses more effectively and professionally. The commune-level public administration service center (PVHCC) has initially operated smoothly and effectively, and has been highly appreciated by the people.

Coming to the Long Dien Commune Public Service Center to carry out administrative procedures, Mr. Ngo Van Loi, residing in My Tan Hamlet, said: “I came to apply for a license for my child to sell western medicine and a copy of his birth certificate. As soon as I arrived at the center, the officers and civil servants guided me enthusiastically from getting a number to choosing a counter. I am old and slow to learn, but the commune officers supported me enthusiastically, so all the procedures were carried out quickly and conveniently. I am very satisfied.”

From the beginning of July 2025 to now, the Long Dien Commune Public Service Center has received and processed 1,001 administrative records and procedures (TTHC), of which 845 records have been resolved, 156 records are waiting for results. Chairman of the People's Committee of Long Dien Commune Le Tran Minh Hieu said: "The commune currently arranges 10 civil servants at 10 counters, directly receiving, processing and returning results. The team of cadres and civil servants has clearly changed from an administrative mindset to a service mindset". Ms. Nguyen Thi My Dung, a resident of Long Dien Commune, commented: "I am very satisfied that TTHC is now resolved right at the commune. The staff welcomes warmly and friendly. The 2-level local government model helps reduce travel time and simplify procedures".

View at Cho Moi Commune Public Administration Service Center

In Cho Moi commune - a locality that has just merged from Kien Thanh commune, Kien An commune and Cho Moi town, with a population of nearly 81,000 people, administrative reform is also being promoted. Chairman of Cho Moi commune People's Committee Nguyen Trong Tri said: "We focus on applying information technology and digital transformation to promptly resolve feedback and recommendations and improve service quality for people and businesses."

Ms. Nguyen Thi Cam Quyen - a civil servant in charge of land at the Public Service Center of Cho Moi commune said: "I handle an average of 35 - 40 files per day. We always try to return results on time, avoiding the situation where people have to go back and forth many times." Coming to the Public Service Center of Cho Moi commune to do the land transfer procedures for his son, Mr. Nguyen Van Triet, a resident of Cho Moi commune, said: "The staff here guide very enthusiastically and politely, just like the slogan "Pleased people come, pleased people go"".

Innovation is not only in the process but also in the working space. At the PVHCC centers, people can easily approach the staff at the undivided, friendly and close desks. The staff and civil servants not only work seriously but also gently guide and explain enthusiastically, creating a sense of comfort and trust for the people. Ms. Nguyen Thi Bich Ngoc - civil servant in charge of the land sector at the inter-commune branch in Cho Moi area said: "Every day, we receive 4-5 files, administrative procedures and support more than 10 files providing information and measurements. In addition, we also guide people to declare taxes, fill out applications, enter public services...".

During the inspections of the operation of the two-level local government in localities such as Tinh Bien and Giang Thanh, Chairman of the People's Committee of An Giang province, Ho Van Mung, requested the Party committees and authorities to review the organization and upgrade the facilities to better serve the people, ensuring timely and effective settlement of administrative procedures. Vice Chairman of the Provincial People's Committee, Ngo Cong Thuc, also emphasized: "Localities need to take the people as the center of service. Officials and civil servants must proactively learn and apply science , technology, and artificial intelligence (AI) to improve the capacity to handle administrative procedures." During the inspections in the communes of Long Dien, Cho Moi, and Cu Lao Gieng, Standing Vice Chairman of the Provincial People's Committee, Nguyen Thanh Phong, requested: "Communes need to prioritize the settlement of administrative procedures for people in a smooth manner, improving people's satisfaction."

The transformation of the communal government in An Giang through the Public Service Centers clearly demonstrates a change in service thinking. When people are considered the center, the government becomes a companion, a supporter, a listener and a problem solver, that is the right step to build a modern administration, close to the people and for the people.

Article and photos: HANH CHAU

Source: https://baoangiang.com.vn/cai-cach-de-phuc-vu-nhan-dan-tot-hon-a424873.html