The above content was mentioned by Government Inspector General Doan Hong Phong when presenting the draft Law on amending and supplementing a number of articles of the Law on Citizen Reception, the Law on Complaints, and the Law on Denunciations to the National Assembly on the morning of November 11.

Government Inspector General Doan Hong Phong.
Mr. Doan Hong Phong said that the draft Law institutionalizes the policy on reorganizing the apparatus of the political system, implementing the model of organizing a two-level local government; and arranging a system of inspection agencies to be streamlined, strong, efficient, effective, and efficient.
The draft Law also institutionalizes the Party's policy on breakthroughs in science and technology development, innovation and digital transformation; promotes decentralization, cuts administrative procedures; overcomes shortcomings, difficulties and obstacles and improves the effectiveness and efficiency of citizen reception, complaint and denunciation settlement.
Draft Law amending and perfecting 8 articles of the Law on Citizen Reception, 5 articles of the Law on Complaints, and 4 articles of the Law on Denunciation.
A notable point mentioned by the Government Inspector General is that the Government proposed a regulation requiring people coming to make complaints, denunciations, and petitions to provide identification information to avoid impersonation.
Specifically, when coming to the citizen reception office, the complainant, the denouncer, the petitioner, or the person making the reflection must clearly state their full name, address, identity card number, identity card number, identification card number, or passport number. In case the complainant is legally authorized, a power of attorney must be provided.
The draft Law also stipulates that the chairman of the People's Committee at the commune level receives citizens at least two days a month. This provision ensures consistency with the provisions on receiving citizens by the head of the Party Committee in Regulation 11 of the Politburo and is consistent with the current model of commune-level government organization.
According to the Government's report, the Chairman of the People's Committee at the commune level is assigned by law to perform many tasks. At the commune level, there are currently officials who regularly receive citizens; when necessary, the Chairman of the People's Committee at the commune level can receive citizens unexpectedly to promptly receive and direct the resolution of complaints and denunciations.
Along with the amended contents, according to Mr. Doan Hong Phong, the draft Law supplements 2 articles of the Law on Citizen Reception and the Law on Complaints on online citizen reception and temporary suspension and suspension of complaint settlement.
Specifically, the temporary suspension or suspension of complaint settlement is carried out by a decision of a competent authority, stating clearly the reasons and legal basis, and sent to the complainant, the complained person and relevant parties.
The Government proposes to stipulate that when the grounds for temporary suspension no longer exist, the complaint handler shall continue to handle the complaint and notify relevant parties; the time of temporary suspension of complaint handling shall not be counted in the time limit for handling the complaint.
To meet practical requirements, the draft Law also adds provisions on partial withdrawal of complaint content; responsibility of the advisory unit at the agency without an inspection agency; allowing continued resolution when the complainant does not attend the dialogue...

Chairman of the People's Aspirations and Supervision Committee Duong Thanh Binh.
Examining this content, Chairman of the People's Aspirations and Supervision Committee Duong Thanh Binh said that the majority of opinions of the Committee agreed with the Government's proposal and believed that the scope of amendments to the draft law was suitable to the current context.
Regarding the provision of identification information to avoid impersonation, the majority of opinions in the investigation agency agreed, but there were opinions requesting further clarification of cases where the complainants, denouncers, petitioners, and reflectors are people of Vietnamese origin whose nationality has not been determined and are living in Vietnam and are not considered Vietnamese citizens, are they within the scope of the Law on Citizen Reception?
" This opinion suggests studying specific regulations in the law to avoid affecting the rights and interests of these subjects ," Mr. Duong Thanh Binh stated.
According to the viewpoint of the People's Aspirations and Supervision Committee, the addition of regulations on temporary suspension and suspension of complaint settlement is necessary to handle problems in the complaint settlement process, ensure legality, publicity, transparency and protect the rights and obligations of related parties; create a solid legal basis for resolving complicated cases or when new legal events arise...
In addition, some opinions in the examining agency suggested considering the regulation on temporary suspension of settlement in cases where "it is necessary to wait for the settlement results of other agencies, organizations, and individuals on an issue directly related to the content of the complaint" because this regulation is easily abused, can give rise to negative problems in practice, leading to prolonged settlement of complaints, affecting the rights and legitimate interests of the complainant.
Source: https://vtcnews.vn/de-xuat-chu-tich-ubnd-xa-tiep-cong-dan-it-nhat-2-ngay-trong-1-thang-ar986466.html






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