Khanh Thuan initiates administrative reform.

The administrative reform hotline model, along with the establishment of a Zalo account to support citizens in accessing and resolving administrative procedures in Khanh Thuan commune, U Minh district, has initially yielded practical results, contributing to the effective implementation of administrative reform and digital transformation in the locality.

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Khanh Thuan commune has a large geographical area, with 15 hamlets, mostly located in forested areas. People still face many difficulties in transportation, especially in accessing administrative services for the elderly, disabled, and other vulnerable groups. To shorten the time for processing administrative procedures, reduce travel time, costs, and effort for citizens and businesses, the Party Committee and People's Committee of the commune have directed specialized departments to research and develop administrative reform models suitable to the local reality.

When receiving a call from a citizen, the civil servant at the One-Stop Service Center will forward it to the person in charge of the relevant field for guidance and answers.

Mr. Pham Quoc Thien, Vice Chairman of the Commune People's Committee, said: “The Commune People's Committee has created a hotline for administrative reform through the phone number of the Commune One-Stop Service Department, which is 0290.3980.279, and established a Zalo account to support people in accessing and resolving administrative procedures. Accordingly, when people have questions about administrative procedures, they will contact the One-Stop Service Department's hotline or access the Zalo account. The One-Stop Service Department will receive the request and forward it to the relevant officials and civil servants in the field where people need support and advice. The officials and civil servants in that field will receive, answer, and resolve the questions raised by the people, guiding them on the procedures, required documents, and processing time. This facilitates the resolution of administrative procedures for people and businesses, allowing them to complete the process in just one visit to the Commune People's Committee.”

“For organizations and individuals who need to handle administrative procedures online without going to the commune People's Committee office, they can call the Hotline number 0290.3980.279 or connect via Zalo. This Zalo account is also connected to commune officials and staff, and officials in that field will directly advise on the relevant issue. Afterwards, officials and staff at the one-stop service department will check the application documents, guide registration through the National Public Service Portal, send interactive forms via Zalo for individuals and organizations to supplement missing documents; and also propose solutions to the leadership in a timely manner and resolve the issue before people come to receive the results, or they can suggest sending the results to people via public postal services,” Mr. Thien added.

Thanks to the implementation of the aforementioned model, the administrative procedures handling process in Khanh Thuan commune has seen positive changes. From the beginning of the year until now, the commune's One-Stop Service Center has received 1,607 requests related to administrative procedures, and all 1,067 requests have been resolved on time or ahead of schedule, with no delayed applications.

People scan the QR code for the service they need to perform to view instructions on the procedure.

Mr. Dao Thu Hai, from Hamlet 20, Khanh Thuan Commune, said: “I came to the commune to process my child's application. Thanks to knowing the commune's administrative reform hotline and the one-stop service department's Zalo account, I was able to communicate with the officer in charge beforehand and received guidance on preparing the necessary documents, so the process was quick. Here, I was also guided on how to submit applications online. I will guide my relatives on how to submit some applications online from home, without having to go to the commune, saving both time and travel.”

To facilitate public access, the commune's administrative reform hotline and the commune's one-stop service center's Zalo account are now posted on the Khanh Thuan commune's electronic information portal, Zalo, and Fanpage so that people are aware of them. This information is also widely disseminated to all hamlets for public dissemination. In addition, the commune has installed QR code boards for each area under its jurisdiction, allowing people to access and view detailed instructions on procedures, thus speeding up the application process.

Mr. Pham Quoc Thien shared: “The commune continues to improve communication solutions among the people and businesses to register for level 2 electronic identification, integrate necessary personal documents, integrate electronic health records; register online public service accounts to submit applications online, and certify electronic copies. At the same time, we urge and inspect the implementation of public disclosure of administrative procedures according to regulations; promptly upload administrative procedures on the electronic one-stop service software. We encourage officials and employees to have more initiatives and positive solutions in resolving administrative procedures, contributing to the effective implementation of administrative reform at agencies and units.”

Tran The

Source: https://baocamau.vn/khanh-thuan-sang-kien-cai-cach-hanh-chinh-a38502.html