Things to note when social networks are suspended and you cannot log in

In fact, when encountering such cases, social network users such as Facebook, Instagram... are advised to do some of the following tasks.

Many users of Facebook social networking service had problems logging in late on March 5.

First, when there is a problem with your network/social network account, don’t panic and keep trying to log in/reset your password. If you try too many times, it will lock you out and it will take a while to unlock. If you log in twice and it doesn’t work, stop and consider other possibilities. If the credentials don’t work twice, there’s no reason to reuse them a third time.

Next, check other social media accounts, other apps and websites, ask family/friends if the same problem is happening, and read the news. If it is a widespread problem, wait for the service provider to resolve it.

Users should not try this on all phones and computers, as this will affect all of them. Many apps require the old signed-in device to authenticate when logging in to a new device, so at least one device should be kept and used for authentication after service returns to normal.

For important social media accounts (communities, fans, channels…), in addition to regular backups of resources, you will need at least 3 admin accounts, one of which should be a backup account that does not log in frequently. Do not use this account before trying to log in when there is a problem, but only access it when you are sure the service is normal. If there is a problem with one of the other accounts, use this backup admin account to solve the problem.

Finally, for services that provide one-time authentication codes in advance, print them out and keep them for use when other login methods are not possible.

For locked accounts, users can only wait for time to unlock. However, customer service may need time to fully resolve requests from users.

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