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Samsung Vietnam Customer Care Service under Samsung Vina Electronics Co., Ltd. becomes the leading unit in the Samsung Group's Eco-conscious Service trend with the leading position in Southeast Asia (in 2022 and until Q3 2023).
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| Samsung Vietnam Customer Care leads the group's trend of environmentally conscious services |
As a world- leading technology corporation, Samsung is always a pioneer in creating outstanding products and services to bring a better life to users, while implementing a sustainable development strategy with the goal of achieving Net-Zero emissions by 2050. The development strategy towards people, environment and society is flexibly applied by Samsung Group in each of Samsung's markets globally.
Vietnam is one of Samsung Group's strategic markets, leading in TV and smart mobile device consumption. A research and development center of the group officially operated in 2022, actively supporting the production base in Vietnam, which supplies more than 50% of Samsung Group's total global products.
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Samsung Vietnam Customer Care is also the first unit of Samsung Group to come up with the initiative to repair panels for bezel-less TVs. This innovative solution has been widely applied and popularized by the group to many other countries. Thanks to these efforts and innovations, Samsung Vietnam's environmentally conscious service has helped customers save 1.9 million USD in 2022.
Accordingly, Samsung Vietnam has implemented many optimal solutions for each stage in the supply chain to minimize the impact on the environment and society throughout the product life cycle, from research and development of new products to purchasing input materials, production, distribution, use and disposal.
In particular, even during the product usage phase, in order to minimize electronic waste as well as optimize costs for users, Samsung Vietnam Customer Care Department has turned challenges into opportunities through outstanding creative ideas.
Mr. Nguyen Thai Hoa, Director of Customer Service and National Warranty of Samsung Vietnam shared: “The Vietnamese spirit of creativity, always putting customers at the center and a sense of community responsibility, these are the core factors that help Samsung Vietnam lead the trend of environmentally conscious services in the group. Here, we prioritize repairing components, maintaining product life before replacing to save costs for customers and minimize the amount of electronic waste”.
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