Strengthening digital banking security systems.

(Baothanhhoa.vn) - Currently, most banks offer online applications for their services and products to customers. Online financial transactions are increasingly chosen by many people due to their convenience, speed, and numerous benefits. However, alongside these advantages, there are still many potential risks in transactions, with scams related to QR codes, especially targeting elderly customers and people in rural and mountainous areas. Banks are striving to optimize financial transactions and enhance security for online transactions.

Vietcombank Thanh Hoa staff guide customers through biometric procedures, ensuring security in online financial transactions.

Ms. Nguyen Thu Phuong, from Quang Thang ward (Thanh Hoa City), opened an online savings account at Vietnam International Commercial Joint Stock Bank (VIB Bank) right after her company paid her bonus into her payment account. Instead of going to the bank, Ms. Phuong opened an online savings account from home, a product that allows her to make deposits at any time, with flexible deposit amounts, and also offers a high interest rate for receiving principal and interest at the end of the term. With online savings services, when she needs to deposit or withdraw, Ms. Phuong only needs to access Internet Banking and perform a few simple steps. In addition, when depositing online, the account holder can easily check the status of their savings account via SMS Banking and M-Banking. Ms. Phuong said: “Not only is it beneficial during holidays and weekends, online savings is applicable all year round, and you can even choose to close your online savings account at the counter. With these advantages, I chose to save online.”

Besides their convenience, online financial payment methods also carry many risks, such as: people's bank accounts may be hacked and money withdrawn illegally due to logging in with devices in public places that lack sufficient security; and fraudsters may create fake profiles.

Fake websites or emails impersonating banks or online shopping sites are used to trick you into providing personal information, making online payments, or transferring money. To protect customers, credit institutions have intensified efforts to update and understand attack and fraud tactics, while also strengthening public awareness campaigns to help people promptly detect and proactively handle fraud and protect customer information when conducting online financial transactions.

As one of the pioneering banks in implementing solutions to prevent risks and protect customers, the Vietnam Foreign Trade Commercial Bank (Vietcombank) has applied the electronic authentication service of the Ministry of Public Security , allowing customers to update biometric information via VNeID connection. Accordingly, Vietcombank customers can update biometric information online through an app-to-app connection between the VCB Digibank application and VNeID. This gives customers more options for updating biometric information, in addition to using chip-embedded citizen ID cards and NFC-enabled phones. Simultaneously, Vietcombank has also deployed the new generation VCB Digibank digital banking service for individual customers. Therefore, in addition to biometric protection, Vietcombank continues to upgrade its customer protection with additional layers of security.

To enhance customer security, the Vietnam Joint Stock Commercial Bank for Industry and Trade (VietinBank) in the province has implemented a transaction authentication solution via FacePay. Only customers with facial biometrics registered with the bank can authenticate financial transactions on the VietinBank iPay Mobile application, providing peace of mind for customers when conducting financial transactions.

In addition, banks such as BIDV, Techcombank, VPBank, etc., have issued fraud transaction insurance packages for credit cards, helping customers minimize risks when their credit cards are stolen or used illegally. With this insurance package, customers are reimbursed for lost funds due to fraudulent transactions in cases of data theft or transactions not initiated by the cardholder, with fees ranging from 10,000 to 50,000 VND per month, depending on the insured amount.

Besides the solutions offered by banks, to avoid the risk of losing money from their online banking accounts, customers should note the following: comply with the regulations and guidelines of banks providing online transaction services; regularly change passwords to ensure security; limit access and use of online services from public devices; install and use antivirus or cybersecurity software to maximize account security; set up notifications from the bank on the Mobile Banking application; closely monitor transaction activities on their accounts. When detecting unusual transactions, customers should immediately contact the bank for assistance to avoid losing money...

Text and photos: Minh Ha

Source: https://baothanhhoa.vn/tang-cuong-he-thong-bao-mat-ngan-hang-so-247731.htm