Strengthening digital banking security system

Vietcombank Thanh Hoa staff guides customers to perform biometrics, ensuring safety in online financial transactions.

Ms. Nguyen Thu Phuong, Quang Thang Ward (Thanh Hoa City) has just opened an online savings account at Vietnam International Commercial Joint Stock Bank (VIB Bank) as soon as the company paid the bonus into her payment account. Instead of going to the bank, Ms. Phuong sits at home and opens an online savings book, a product that allows deposits at any time, with flexible deposit amounts and an online book to receive principal and interest at the end of the term to enjoy a high interest rate. With the online savings service, when needing to deposit or withdraw, Ms. Phuong only needs to go to Internet Banking and do a few steps. In addition, when depositing online, savings book owners can easily check the status of their savings account via SMS Banking, M-Banking. Ms. Phuong said: "Not only is it beneficial during holidays, online savings is applied all days of the year, including the ability to choose to close at the counter for online savings accounts. With these advantages, I chose to deposit savings online".

Besides the conveniences, online financial payment methods also pose many risks, such as: people's bank accounts can be hacked and money can be illegally withdrawn due to logging into bank accounts using devices in public places, with insufficient security; criminals can create...

Fake websites or fake emails of banks, sales websites to trick you into providing personal information, making online payments or transferring money... To protect customers, credit institutions have increased updates and grasped attack and fraud tricks, while increasing propaganda measures to the people to promptly detect and proactively handle fraud, and secure customer information when making online financial transactions.

As one of the pioneering banks in implementing solutions to prevent risks and protect customers, the Joint Stock Commercial Bank for Foreign Trade of Vietnam (Vietcombank) system has applied the electronic authentication service of the Ministry of Public Security, helping customers update biometric information via VNeID connection. Accordingly, Vietcombank customers can update biometric information online through the app-to-app connection solution between the VCB Digibank application and VNeID. This helps customers have more options for updating biometric information in addition to the solution of using a chip-embedded citizen identification card and NFC-connected phones. At the same time, Vietcombank has also deployed the new generation VCB Digibank Digital Banking service for individual customers. Accordingly, in addition to biometric protection, Vietcombank still upgrades additional layers of protection for customers.

To improve the security system for customers, the Joint Stock Commercial Bank for Industry and Trade (VietinBank) system in the province has deployed a transaction authentication solution via FacePay, only customers with facial biometrics registered with the bank can authenticate financial transactions on the VietinBank iPay Mobile application, bringing peace of mind to customers when making financial transactions.

Along with that, banks such as BIDV, Techcombank, VPBank... have issued card fraud insurance packages, helping customers minimize risks when their credit cards are stolen or used illegally. When using this insurance package, customers will be reimbursed for the amount lost due to fraudulent transactions in case of data theft or transactions not made by the cardholder, with fees ranging from 10 - 50 thousand VND/month, depending on the insurance value.

In addition to the solutions of banks, for people using online banking services, to avoid the risk of losing money in their accounts, they need to note: comply with the regulations and instructions of banks providing online transaction services, customers need to regularly change their passwords to ensure safety; limit access and use of online services from public devices; install and use anti-virus or network security software to maximize account security; set up to receive notifications from the bank on the Mobile Banking application; closely monitor transaction activities on their accounts. When detecting unusual transactions, customers need to immediately contact the bank for support to avoid losing money...

Article and photos: Minh Ha

Source: https://baothanhhoa.vn/tang-cuong-he-thong-bao-mat-ngan-hang-so-247731.htm