Vietnam.vn - Nền tảng quảng bá Việt Nam

Microsoft's dilemma

Microsoft has spent billions of dollars on its AI assistant Copilot with the goal of having hundreds of millions of people using the tool. However, so far, Copilot is still far behind ChatGPT.

ZNewsZNews18/07/2025

Microsoft has spent billions of dollars to get people like Tyson Jominy to use Copilot, an AI personal assistant designed to help consumers navigate things more easily. But the moments when Copilot appears on Jominy’s computer screen are often an “accident,” the result of accidentally pressing an old-fashioned control key.

According to Bloomberg , Jominy often uses ChatGPT on his smartphone, or Grok, a chatbot that helps him catch up on quick posts on X. At work, Jominy, who manages teams working on data and analytics, still uses Copilot, but he says he has no interest in using it outside of work hours.

Microsoft is left behind

Bloomberg reported that at a company-wide meeting in May, CEO Satya Nadella told employees that the goal is to have hundreds of millions of people using Microsoft's AI suite.

However, while Copilot has only been downloaded 79 million times, ChatGPT — a pioneering chatbot created by Microsoft partner OpenAI — recently surpassed 900 million downloads, according to research firm Sensor Tower.

Despite spending heavily on artificial intelligence and related infrastructure over the past few years, the world's largest software maker is still struggling to outpace ChatGPT and a host of other AI assistants.

Microsoft shares have risen about 20% through 2025, largely on Wall Street expectations that the company’s bet on AI will help secure its future. But some investors are starting to lose patience.

Microsoft anh 1

Copilot has been downloaded just 79 million times, while ChatGPT - a pioneering chatbot created by Microsoft partner OpenAI - recently surpassed 900 million downloads. Photo: Bloomberg.

“They have to win this fight. If they don’t, someone else will,” said Gil Luria, an analyst with DA Davidson.

For now, Microsoft is betting its future on three products under the Copilot brand: a programming assistant for developers, a productivity assistant embedded in Outlook and Word, and a personal assistant built to help people like Jominy with their daily lives.

In fact, Microsoft has been integrating AI into its products for the past two years. Its Bing search engine has been redesigned with the vision of becoming an AI assistant for web browsing. Windows users are also promised a chatbot that can “personalize and navigate for you.”

Behind the scenes, however, the software giant’s engineers were struggling to meet the demands its executives were pushing. Whatever advantage Microsoft gained from its close relationship with OpenAI didn’t translate into the expected market share gains in products like Bing.

Far-fetched ambition

Nadella has been frustrated by the slow pace of progress and hired Mustafa Suleyman 15 months ago to run Microsoft’s consumer AI operations. He is also the founder of two highly regarded AI startups, DeepMind and Inflection, with a knack for hiring and motivating top engineers.

Just as when managing large teams at Alphabet's Google, Suleyman openly admits to making mistakes in setting "quite unreasonable expectations."

In addition to leading the user-centric teams working on Copilot, Suleyman is responsible for a number of existing products, including the Edge browser, the MSN news site, and the Bing search engine, all of which have millions of users but little pop culture value.

Shortly after arriving at Microsoft, Suleyman separated the consumer version of Copilot from the workplace version, reflecting his desire to have users use separate AI tools depending on whether they were at work or at home, according to Bloomberg.

Microsoft anh 2

Despite receiving billions of dollars in investment, Copilot is still struggling to find a foothold in the chatbot market. Photo: Bloomberg.

But that ambition also meant that the consumer version of Copilot, which was built on the same AI models as the enterprise version, had to be rebuilt from scratch. It was a difficult transition.

Users who are used to simply tapping a button to invoke Copilot on their Android devices will now have to get used to using an app to interact with the software. While Microsoft has tried to reintroduce some features, complaints of bugs like conversations ending unexpectedly, or cases of Copilot deleting conversations that it should have remembered, continue without a solution.

Watching Microsoft’s Copilot ads, it’s easy to imagine a range of basic things an AI assistant could do, from scheduling appointments to identifying which programs are draining your battery. After all, Microsoft charted a similar path a decade ago with its Cortana voice assistant.

By comparison, in 2015, Cortana could access a user’s calendar to schedule an appointment, compose an email, or set a reminder for when the user arrived at a certain location. However, the Copilot app installed on Windows today can’t even turn up the volume or open Outlook.

Source: https://znews.vn/the-kho-cua-microsoft-post1569539.html


Comment (0)

No data
No data
PIECES of HUE - Pieces of Hue
Magical scene on the 'upside down bowl' tea hill in Phu Tho
3 islands in the Central region are likened to Maldives, attracting tourists in the summer
Watch the sparkling Quy Nhon coastal city of Gia Lai at night
Image of terraced fields in Phu Tho, gently sloping, bright and beautiful like mirrors before the planting season
Z121 Factory is ready for the International Fireworks Final Night
Famous travel magazine praises Son Doong cave as 'the most magnificent on the planet'
Mysterious cave attracts Western tourists, likened to 'Phong Nha cave' in Thanh Hoa
Discover the poetic beauty of Vinh Hy Bay
How is the most expensive tea in Hanoi, priced at over 10 million VND/kg, processed?

Heritage

Figure

Business

No videos available

News

Political System

Local

Product