BIDV affirms its pioneering role in developing digital banking

The event was honored to welcome Prime Minister Pham Minh Chinh ; Secretary of the Party Central Committee, Chief of the Party Central Committee Office Le Hoai Trung; Governor of the State Bank of Vietnam Nguyen Thi Hong and delegates to visit.

BIDV khẳng định vai trò tiên phong trong phát triển ngân hàng số

Prime Minister Pham Minh Chinh; Secretary of the Party Central Committee, Chief of the Party Central Committee Office Le Hoai Trung; Governor of the State Bank of Vietnam Nguyen Thi Hong and delegates visited BIDV 's exhibition booth.

At the event, BIDV participated in displaying and introducing new digital products, giving leaders and visitors a comprehensive view of the digitalization strategy not only in terms of customer service, but also in internal operations and technological innovation. This is also an affirmation of the bank's pioneering role and increasingly solid technological autonomy.

Experience digital technology in your home loan journey with BIDV Home

Ms. Pham Phuong Lan - Deputy Head of BIDV Retail Banking - directly introduced to the leaders about BIDV Home application - one of BIDV's outstanding digital products. This is the first comprehensive closed digital platform in Vietnam in the field of home loans with a three-party connection: home buyers, investors and banks. The product allows customers to look up housing projects according to their needs, calculate appropriate loans, and register for loans with digital signatures confirmed by the VNeID application (BIDV is one of the first three banks in Vietnam to successfully deploy this feature). Currently, BIDV Home has connected with about 100 investors for about 180 real estate projects. Investors participating in BIDV Home have all been evaluated by BIDV as reputable, quality and delivering houses on time. When using the service, customers will (i) easily choose a house that is satisfactory and safe, (ii) calculate, register for a loan and complete loan procedures on the same single application, (iii) track the entire loan process on the same solution without having to go to the project or bank.

BIDV representative presented to Prime Minister Pham Minh Chinh about the Bank's outstanding digital products.

Presented in the form of a virtual reality (VR) simulation, the BIDV Home experience at the event brought leaders and visitors a fully automated loan journey - from choosing a house to completing the loan application. The solution was developed in line with the financial consumption trends of individual customers, especially young customers, helping them easily access the VND40,000 billion housing credit package - currently the largest and most preferential credit package on the market.

Developing a comprehensive digital ecosystem, enhancing experiences, connecting technology and people

At the exhibition, BIDV also introduced a multi-layered digital ecosystem, in addition to digital solutions for individual customers, there are also institutional customers and internal systems.

For institutional customers, BIDV provides a comprehensive digital journey - from corporate eKYC, BIDV Direct e-banking, BIDV iConnect enterprise management software connection, to supply chain finance solutions such as SCF on the cloud, Trade Flat import-export ecosystem and Open API banking connection. Currently, over 80% of BIDV's corporate customers have used services via digital channels, demonstrating the efficiency and trust from the business community.

Delegates visit and experience BIDV's digital products through virtual reality models.

Regarding digital transformation in banking operations, the B.One system built by BIDV itself has digitized the entire process of operating, approving and managing work within BIDV. Thereby, the entire operating system of the bank becomes fast, transparent and flexible, contributing to cost reduction, improving efficiency and the ability to quickly respond to market changes.

Efforts to contribute to national digital transformation

With thorough investment in infrastructure, technology and human resources, BIDV is realizing its commitment to contribute to the implementation of digital transformation goals in the banking industry. BIDV's active development of internal technology, deployment of specific digital platforms for each customer segment and comprehensive digitalization of operations shows a long-term orientation and clear strategic vision in the digital transformation journey.

The Digital Transformation of Banking Industry 2025 event is an opportunity for BIDV to affirm its pioneering role in realizing digital banking in Vietnam. Not only is BIDV one of the leading organizations in terms of scale, it also clearly demonstrates its leading role in technology and innovation, making an important contribution to building a modern, efficient and sustainable financial and banking system.

With a solid technology foundation, high autonomy and a spirit of continuous innovation, BIDV is ready to continue to accompany customers, the banking industry and the country on the journey to build a digital Vietnam in the future.

BIDV currently serves more than 22 million individual customers and over 500,000 institutional customers, and connects with more than 2,000 domestic and foreign financial service providers. The products and solutions that BIDV is deploying are all based on the practical needs of customers, developed towards personalizing the user journey, applying technology to simplify procedures, enhance experience, while ensuring safety, accuracy and efficiency.

As the Bank with the largest outstanding loans for individual customers as well as outstanding home loans in Vietnam, in 2024 alone, up to the end of 5 months of 2025, hundreds of thousands of customers have registered and received disbursements through the BIDV Home application with a turnover of 625 trillion VND. Regarding the home loan credit package for young people, in just 2 months of implementation, the outstanding loan balance has reached 6,800 billion VND/40,000 billion VND with 3,250 customers.

Source: https://congthuong.vn/bidv-khang-dinh-vai-tro-tien-phong-trong-phat-trien-ngan-hang-so-390007.html