Two-level government in Lam Dong: Many convenient ways, close to the people, for the people

Many localities in Lam Dong have implemented good models and creative methods, not only contributing to shortening time and reducing costs but also improving people's satisfaction with the state administrative apparatus.

After 3 months of operating a two-level local government, Lam Dong province has recorded positive changes in administrative procedure reform, aiming to serve people more quickly, transparently and conveniently.

Many localities have been implementing good models and creative methods, not only contributing to shortening time and reducing costs but also improving people's satisfaction with the state administrative apparatus.

Model "Tuesday, Thursday without appointment"

Because he was on a business trip away from home but needed to complete his personal work documents, on the morning of Tuesday, early October 2025, Mr. Bach Ba Luc, in Thuan An village, Tam Hai commune, Da Nang city, went to the Son My Commune Public Administration Service Center, Lam Dong province to complete the procedure of certifying copies of some documents.

Thinking he would have to wait a long time or come back the next day, Mr. Luc was surprised when the application was received, processed and completed in less than an hour.

“I didn’t think it would be so fast. I asked around and found out that the locality is implementing the “Tuesday, Thursday no appointment” model. This is the first time I’ve gone through administrative procedures and felt so comfortable and relaxed. Improvements like this are what people have long been waiting for,” Mr. Luc happily shared.

The model "Tuesday, Thursday, and Thursday" was deployed at the Son My Commune Public Administration Service Center, Lam Dong Province. (Photo: Hong Hieu/VNA)

That is one of many positive stories since the People's Committee of Son My commune piloted the "Tuesday, Thursday no appointment" model in handling a number of administrative procedures under its authority, starting from September 4.

According to the People's Committee of Son My commune, the model is applied every Tuesday and Thursday. On these days, when citizens submit complete and correct applications, the application will be received and processed on the same day, with the total time from receiving to returning results not exceeding 2 hours.

Administrative procedures applying the model include issuing marriage status certificates; marriage registration; death registration; certifying copies from originals and certifying signatures in documents and papers.

Mr. Tran Van Nhat, Deputy Director of the Son My Commune Public Administration Service Center, said that this model aims to reduce time and costs when carrying out administrative procedures for people and businesses; improve the quality of administrative services, provide the best services, and increase satisfaction with public services.

“The civil servants of the “one-stop” department will check the documents immediately upon receiving them. If they are complete and in accordance with regulations, they will transfer the documents to the processing department immediately. Although the workload increased during the days of implementing the model, in return, people were satisfied and everything went smoothly. We are also happy because we serve people more effectively,” Mr. Nhat affirmed.

After more than 1 month of pilot implementation, the model has received and resolved nearly 300 records in the implementation list, bringing satisfaction to the people. The model is expected to be a strong step forward in the administrative reform process in the locality; not only contributing to building a public and transparent administration but also demonstrating the spirit of listening and acting for the people of the Son My commune government.

According to the Deputy Director of the Son My Commune Public Administration Service Center, after the pilot period until December 31, 2025, the commune will organize a summary and evaluation to complete and propose implementation in a number of other administrative procedures or implement additional unscheduled days to bring clear convenience to the people; demonstrating the spirit of drastic administrative reform, taking people's satisfaction as a measure of service quality.

“Convenient file bag” - small initiative, big effect

In order to improve the quality of service to the people, since August 15, the People's Committee of Phan Thiet Ward (Lam Dong Province) has piloted the initiative "Convenient file bag" and the Public Service Support Team in the ward.

Localities are implementing many initiatives to better serve the needs of people and businesses. (Photo: Hong Hieu/VNA)

Implementing the initiative "Convenient file bag", when receiving administrative procedure results, citizens are given a free file bag to hold relevant documents.

The bag is printed with the logo of the Water Tower and administrative reform. The front of the bag has the information of the requester's full name; the name of the registered administrative procedure; the office address, the hotline number of the Public Administration Service Center and the QR code linked to the ward's electronic information page.

Individuals and organizations will be given specific instructions on how to use the file bag; how to check information on documents, contact when there are recommendations or feedback; look up the list of digital administrative procedures configured on the ward's electronic information page and access the National Public Service Portal to submit documents online at home, limiting travel to administrative agencies.

Mr. Nguyen Hoai Nam, Deputy Director of the Phan Thiet Ward Public Administration Service Center, said that returning administrative procedure results in the "Convenient File Bag" does not incur costs for people and organizations when performing administrative procedures.

The initiative aims to create friendliness and satisfaction between people, organizations and state administrative agencies, officials, civil servants and public employees in performing administrative procedures and performing public duties, contributing to improving the satisfaction index of people and businesses. This is also an important step for localities to promote digital transformation.

Currently, the initiative model “Convenient file bag” is being implemented for administrative procedures in the fields of civil status and business registration. After nearly 2 months, the initiative is bringing satisfaction and consensus from the people; increasing the friendliness between the people, organizations and the team of officials and civil servants in performing public duties, building a service-oriented administration.

Mr. Le Van Loc, Group 5, Phan Thiet Ward shared: “The file bag is neatly designed, with clear procedures and contact information. I find it very convenient, helping me easily keep documents and avoid losing them.”

Mr. Bui Trai, Group 13, Phan Thiet Ward, said that the bags are distributed free of charge, beautifully designed and useful. Thanks to that, people can more conveniently look up information and promptly report to the authorities.

In parallel, Phan Thiet ward also established a Public Service Support Team to guide people, especially the elderly, to register for digital signatures, create electronic identification accounts, look up and submit documents online, and install digital applications to serve administrative transactions.

“Based on people's comments, the Public Administration Service Center will complete and upgrade the "Convenient File Bag". For example, adding some utilities to better serve people, or expanding the application to all administrative procedures handled by the People's Committee of the ward", the Deputy Director of the Public Administration Service Center of Phan Thiet ward added.

The models and initiatives in administrative procedure reform in Lam Dong demonstrate the spirit of innovation and creativity of the staff and civil servants, contributing to building a professional and modern administration, increasingly better serving the needs of people and businesses.

When people are truly satisfied with the quality of service, it is a measure of the effectiveness of administrative reform and trust in the government apparatus at all levels./.

(TTXVN/Vietnam+)

Source: https://www.vietnamplus.vn/chinh-quyen-2-cap-o-lam-dong-nhieu-cach-lam-tien-loi-gan-dan-vi-dan-post1068589.vnp