Accelerating digital transformation at the commune level, moving towards a digital society.

Recognizing digital transformation as a driving force for development, communes, wards, and towns throughout the province have made efforts to implement numerous digital transformation solutions, initially creating positive changes in the awareness of officials, civil servants, businesses, and the people. This has gradually improved the effectiveness and efficiency of operations, contributing to the promotion of local socio -economic development.

Officials at the "one-stop" service center in Tam Son town (Song Lo district) guide residents on applying information technology in handling administrative procedures. Photo: Duong Chung

To date, all 8 residential areas in Trung Nhi ward, Phuc Yen city, have established working groups to implement the Project on developing applications of population data, electronic identification and authentication to serve the national digital transformation.

The working groups all received training on digital transformation, and subsequently disseminated information to help people gradually become familiar with concepts such as digital transformation, digital technology , digital platforms, and digital government. This contributed to raising awareness, understanding, and interest among officials, civil servants, citizens, and businesses regarding the implementation of digital transformation.

To date, 100% of officials, civil servants, and police officers at the ward level use official email, have accounts on the National Public Service Portal, and accounts on the province's shared software; 100% of incoming and outgoing documents in the digital environment are processed and circulated in accordance with regulations; 100% of administrative dossiers and procedures are received and resolved through the electronic one-stop system, with the rate of online dossier reception exceeding 46%.

Officials at the "one-stop" service center in Trung Nhi ward (Phuc Yen city) guide residents on using online public services. Photo: Duong Chung.

The percentage of households paying electricity and water bills online is increasing; most convenience stores and businesses in the area use QR codes in their transactions.

According to Nguyen Thi Thanh Thuy, Vice Chairman of the People's Committee of Trung Nhi Ward: "One of the positive changes in implementing digital transformation in the area is that many people have gradually changed their awareness, becoming positive participants in the digital transformation process with activities such as conducting electronic transactions in paying for medical examination and treatment services, paying electricity and water bills; paying fees in resolving administrative procedures..."

Trung Nhi Ward is focusing on developing and improving information technology infrastructure and shared information systems to enhance the quality of public service delivery; strengthen interaction between citizens, businesses, and the government; and improve the efficiency of government operations.

To improve the quality of service to citizens and businesses, and to build a digital government, Tam Son town, Song Lo district, has focused on investing in and upgrading its computer systems and network connections to support its work. The staff regularly receive training to enhance their knowledge and skills in using technology, software, and applications in state administration.

To date, 100% of officials and civil servants have been issued digital signatures and use them regularly; 100% of incoming and outgoing documents are processed and circulated in accordance with regulations, and there is no longer a backlog of unprocessed documents.

At the "one-stop" service center, 100% of citizens' administrative documents and procedures are received, stored, and processed electronically through an interconnected management software system.

In addition, the local authorities have deployed a security camera system along major traffic routes, promptly detecting numerous violations of the law and traffic accidents in the area.

By the end of 2023, 100% of agencies and units within the three-level political system (provincial, district, and commune) had been equipped with computers, LAN networks, and fixed broadband internet connections to support their professional work.

However, many pieces of equipment were supplied in different phases, so synchronization is not guaranteed, and many outdated devices affect the deployment of shared applications.

The People's Committees of communes, wards, and towns, and agencies and units in the province are connected to broadband internet and dedicated data transmission networks; the percentage of households with fixed broadband internet reaches 90%.

The online video conferencing system in 136 communes, wards, and towns is operating effectively, serving meetings from the central level down to the provincial, district, and commune levels.

The entire province has activated more than 625,200 electronic identification accounts, reaching over 86%; more than 14,800 digital signatures have been provided to citizens and businesses for use in signing, authenticating, and conducting electronic transactions…

To further enhance the effectiveness of the digital transformation model, localities are continuing to strengthen communication efforts to help people understand the benefits of digital transformation, establish habits of online transactions, and use smart devices and computers as essential tools directly serving their lives; they are also focusing on investing in upgrading information technology infrastructure according to the roadmap for applying and implementing digital transformation, meeting the requirements for resolving administrative procedures for citizens and businesses.

This will contribute to accelerating the progress and effectiveness of digital transformation at the commune level, keeping pace with the general trend of digital transformation; striving to be among the top 10 provinces and cities nationwide in digital transformation by 2024.

Minh Nguyet

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