Determining digital transformation in the electricity sector today is no longer a choice, but a mandatory requirement, the right strategic direction that creates momentum to help businesses develop sustainably in the 4.0 era.
In recent years, the Northern Power Corporation (EVNNPC) has continuously enhanced its comprehensive leadership role so that each officer and employee can proactively change their awareness and habits in implementing digital transformation, constantly strive to learn, improve knowledge, increase connectivity, use and apply digital technology in all aspects of operations to serve customers better and better.
Closely following and thoroughly grasping the directions of the Party, Government, and Vietnam Electricity Group on science and technology development and digital transformation, EVNNPC proactively develops digital transformation plans for the period 2021 - 2022 (according to Resolution No. 141/NQ-HDTV dated April 8, 2021) and digital transformation plans for the period 2023 - 2025 (according to Resolution No. 192/NQ-HDTV dated August 1, 2023) with the content focusing on key tasks such as: Digitalizing processes, digitalizing data, deploying digital technologies in all areas of production, business, customer service, construction investment and internal management, etc.
To date, EVNNPC has completed the 110kV grid database, as well as the medium voltage grid with 100% of the equipment on the grid digitized through the PMIS technical management system software. At the same time, the Corporation has also converted 110kV transformer stations (TSAs) to unmanned operation.
EVNNPC converts 110kV transformer stations to unmanned operation.
Upgrading the control system and putting the stations into unmanned operation brings high efficiency and increases labor productivity. In particular, unmanned substations have the ability to fully automate the management and monitoring of transformer operation processes.
The Remote Control Center at 27 affiliated Power Companies is responsible for monitoring and supervising the power supply situation, controlling the entire power grid at 110kV substations, as well as switching devices on the medium voltage grid... Thereby, minimizing the number of operating personnel, reducing the workload that operating staff must regularly monitor, record and report; Ensuring health and safety factors for workers.
For business and customer service, EVNNPC provides 100% level 4 electricity services - the highest level in providing online public services according to Government regulations; 100% of work records are processed in the cyberspace environment.
In addition, the Corporation also digitizes 100% of records and electricity purchase contracts for customers; Standardizes and unifies service delivery channels to customers in a unified direction from the Group level down to the Corporation and to the Company level.
On the other hand, through the EVNNPC.CSKH application, customers in 27 provinces/cities in the Northern region can now proactively manage their electricity usage online, as well as estimate electricity output and personalize customer care services.
In particular, EVNNPC also provides electricity information based on the internet through digital platforms such as: Facebook Fanpage, Zalo, customer service website, email... and accelerates the process of replacing mechanical meters with remote electronic meters. With these platforms, customers can access electricity services anytime, anywhere and with just a few mouse clicks or operations on mobile phones with internet connection.
EVNNPC provides electricity information based on the internet through digital platforms such as: Facebook Fanpage, Zalo, customer service website, email, customer service application.
EVNNPC increases investment and improves telecommunications and information technology systems to ensure effective service for production and business activities, meeting the digital transformation roadmap set forth by the electricity industry.
The Remote Control Center at 27 affiliated Power Companies is responsible for monitoring and supervising the power supply situation and controlling the entire power grid at 110kV substations.
In the fields of investment, design survey and bidding, EVNNPC actively transforms digitally by applying electronic construction logs, electronic acceptance records and applying digital signatures in project management on software.
Along with that, the Corporation regularly updates information on contracts, equipment and unit prices on the IMIS 2.0 program; Deploying specialized 3D design applications in the design of power line and substation construction projects.
On the other hand, currently 100% of the bidding packages are implemented by EVNNPC in the form of online bidding through the electronic system; 100% of the contractor's implementation data is evaluated, scored and shared throughout the Electricity industry.
The Corporation also actively participates in the operation of other software systems such as: HRMS human resource management software; Deploying power grid management projects on GIS administrative maps; Power source and grid management (PMIS); Deploying transformer management software...
EVNNPC is thoroughly applying the Digital-Office electronic office system to all employees.
Particularly in the field of internal management, focusing on office management, EVNNPC is thoroughly applying the Digital-Office (D-Office) electronic office system to all employees.
This is a new technology platform, ensuring scalability and conformity with the Group's technological orientation. The system includes all subsystems such as: Document subsystem; Incoming and work document subsystem; Outgoing document subsystem/Internal outgoing document subsystem; Applying digital signatures, as well as document records, evaluation, scoring, integrating the document sending and receiving system between EVN and units,...
In addition, the system is also supplemented with a number of new business features that fully meet the regulations on office work and are ready for expansion according to the Group's administrative reform.
Mr. Phan Tu Luong - Deputy General Director of EVNNPC - emphasized: Towards achieving the goal of becoming a digital enterprise in the near future, in the coming time, the Corporation will continue to promote digital transformation.
In particular, EVNNPC identifies people as the center and focuses on building digital transformation human resources through training and coaching on information technology application skills for employees, as well as information security skills for information technology staff.
At the same time, the Corporation will also proactively upgrade software and develop new software to meet the development needs of the smart grid, as well as serve customers more and more perfectly.
The focus is on improving the capacity to manage and effectively operate equipment for the 110kV grid and distribution; Improving the quality of customer service in the field of electricity business; Digitizing internal processes in the field of bidding management, improving the capacity to manage planning work, building software to support the management of electricity services...
With methodical steps, combined with the strong direction from the Party Committee, the Board of Members, the Board of Directors, the efforts and determination of each employee in the entire Corporation, it is certain that the digital transformation process at EVNNPC will continue to have strong, effective and comprehensive progress in all aspects of operation.
Thereby, contributing to the successful completion of all tasks assigned by Vietnam Electricity Group, soon reaching the goal of becoming a digital enterprise, while promoting and building the image of a friendly, professional, customer-oriented Northern electrician.
Thanks to the promotion of digital transformation, EVNNPC has always successfully completed assigned economic and technical targets. In 2024 alone, the Corporation's commercial electricity output reached over 99 billion kWh, an increase of 9.46% compared to the previous year, while continuing to maintain its leading position in commercial electricity output among the 05 distribution corporations under EVN;
The actual power loss rate reached 3.86%, thereby reaching the target 2 years ahead of the 2021 - 2025 period plan assigned by EVN;
The rate of customers using electronic services reached 100%; The rate of customers using level 4 electricity services reached 100%; The rate of customers paying electricity bills without using cash increased to 92.4%; The electricity supply reliability index was constantly improved; Investment and construction work always ensured progress; The level of customer satisfaction increased significantly...
Source: https://vtcnews.vn/evnnpc-chuyen-doi-so-tao-suc-bat-cho-hoat-dong-san-xuat-kinh-doanh-phat-trien-ar933258.html
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