4 Hour Mobile Service connects with customers anytime, anywhere
Ford Vietnam has always been a constant companion of Vietnamese users through high-standard warranty services, with many initiatives implemented such as FordPass vehicle control application, Online service scheduling, Ford Ensure insurance program, Extended warranty products, Discover your Ford vehicle with a series of vehicle usage instruction videos from experts,...
In 2024, Ford Vietnam will introduce and deploy 4-hour or free Mobile Service with a focus on increasing customer convenience to make owning a Ford as easy as possible. The 4-hour completion commitment is realized by technology that suggests suitable locations to locate the nearest mobile service vehicles to customers.
Using connected data and smart technology, the initiative is the first of its kind in the Vietnamese automotive industry to enhance the experience with fast and efficient service anytime and anywhere customers need it. The service has been deployed in Hanoi since November 2024 and has now expanded to Ho Chi Minh City.
Since its launch, the service has become a highlight in Ford Vietnam’s journey to enhance the experience. Every month, thousands of customers trust the service and record positive experiences.
Mr. Do Huy Hoang, owner of a Ford Ranger Wildtrak, a long-time customer, shared: “My job is quite busy so I rarely have time to schedule regular maintenance. Ford provides this service which is very convenient for my personal schedule, as well as ensuring the vehicle's operating efficiency.” Sharing the same opinion, Mr. Le Anh Dung, owner of a Ford Explorer, said that thanks to the service, he also saved a lot of time to do other tasks during the day, and he expressed his trust and will continue to support other Ford services.
From a user survey, Ford has found that the demand for 4-hour Mobile Service is increasing, especially in the context of customers becoming more demanding in terms of maintenance services. The service currently meets a variety of needs such as: periodic maintenance (oil change, coolant, air filter), replacement of worn parts (brake pads, brake discs), belt inspection, battery, air conditioning, tire rotation, brake flush, interior and exterior cleaning and some other repairs.
Thanks to the personalized maintenance experience according to the user's needs, the 4-hour Mobile Service is a priority choice for Ford customers. "Since the service was launched, I have used it for the third time and I find it very good," said Mr. Do Cong Duc, owner of a Ford Ranger Wildtrak.
Your trusted companion on your journey of ownership
Ford always listens to all customer opinions to continuously develop and launch service initiatives to improve the customer experience. From the first point of contact, throughout the vehicle ownership journey, all customer care services that Ford has implemented in the past are a testament to this effort.
With the 4-hour or free Mobile Service, authorized dealers have reduced the pressure on the service center, as well as increased production and business opportunities and brought satisfaction to customers. Mr. Ho Mau Tung, General Director of Hanoi Ford, affirmed the dealer's support for this service, and committed: "Our dealer ensures regular maintenance of mobile vehicles, as well as full inspection of tools and spare parts to be ready to go on the road to serve customers."
Across the system, Ford Vietnam is constantly expanding its operations, standardizing processes and improving service standards at all dealerships. The goal is to provide all customers, regardless of location, with a consistent, professional and increasingly improved experience.
Under the global strategic direction of Ford+, Ford Vietnam continues to promote the digitalization of the customer journey through the integration of technology utilities on the website and application, while constantly developing increasingly personalized service solutions.
Source: https://khoahocdoisong.vn/ford-viet-nam-mo-rong-dich-vu-luu-dong-4-gio-tai-tphcm-post1547018.html
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