Officials and civil servants of the Provincial Inspectorate are responsible for classifying complaints, denunciations, feedback, and suggestions from citizens.
Adhering closely to Directive No. 14/CT-TTg dated May 18, 2012, of the Prime Minister on "Rectifying and improving the effectiveness of citizen reception and complaint resolution," and Directive No. 21-CT/TU dated April 8, 2019, of the Provincial Party Committee on "Strengthening the Party's leadership over citizen reception and complaint resolution," in the first six months of 2025, the chairmen of People's Committees at all levels, directors of departments and agencies, heads of state administrative agencies, and heads of agencies and units in the province seriously implemented the regime of regular, periodic, and unscheduled citizen reception as prescribed. Specifically, the provincial state administrative agencies received 5,948 citizen visits, 4,958 cases of petitions and complaints; and received 13 delegations with 94 people. In addition, citizen reception officers at all levels, agencies, and units regularly received 3,857 citizen visits. In general, the number of citizens and large groups coming to file complaints regularly and unexpectedly at citizen reception offices at all levels has tended to decrease compared to the same period in 2024.
Besides receiving citizens, in the first six months of 2025, the provincial state administrative agencies received 7,351 complaints, petitions, and feedback from citizens. After classification, 4,155 of these complaints and petitions, involving 3,683 cases, fell under the jurisdiction of the provincial state administrative agencies. The content of these complaints and petitions related to administrative matters, regulations, policies, land, land use right certificates, compensation for land clearance, and resettlement support.
According to the Provincial Inspectorate's assessment, there are many reasons leading to citizens submitting complaints, petitions, and suggestions to various levels and sectors. For example, the province has been and continues to implement many key projects and works related to infrastructure construction and upgrading, urban beautification, industrial zones, and resettlement areas, contributing to promoting socio -economic development and improving people's lives. The implementation of projects related to land acquisition, compensation for land clearance, and land management has partly generated complaints and petitions from the people. More importantly, some citizens deliberately refuse to cooperate in land surveying and acquisition, requiring coercive measures. At the same time, many cases have been resolved by competent state agencies according to procedures and in accordance with the law, but people continue to complain, leading to the risk of disrupting social security and order. Furthermore, another reason is that the mechanisms, policies, and laws still have shortcomings and are not in line with the practical situation, especially in the fields of land, finance and budget, and basic construction investment, leading to citizen dissatisfaction and the 발생 of complaints and denunciations.
With the spirit of effectively resolving complaints and denunciations, preventing the emergence of hotspots at the grassroots level, and protecting the legitimate rights and interests of the people, the State administrative agencies in the province have resolved 3,248 cases, achieving a resolution rate of 87.4%. Through the resolution of complaints, denunciations, petitions, and feedback from citizens, 224.7 square meters of land and 212.8 million VND were returned to organizations and individuals; the rights of 37 households and individuals were protected with over 791 square meters of land and 1.09 billion VND; and 93 square meters were recovered for the State.
The above results show that the work of receiving citizens and resolving complaints and denunciations in the province continues to show positive progress, with no more complex or protracted cases requiring central government intervention. Furthermore, newly arising cases are generally addressed and resolved promptly, reducing the number of complaints and denunciations. At the same time, some cases involving large numbers of people have been thoroughly investigated and resolved by relevant levels and sectors in the province, contributing to the stability of the situation in each locality.
To improve the quality and effectiveness of citizen reception and complaint resolution in the province, in the coming time, the Provincial Inspectorate will proactively advise the Chairman of the Provincial People's Committee to lead and direct relevant departments and localities to continue to seriously implement the Law on Citizen Reception, Directive No. 35-CT/TW dated May 26, 2014 of the Politburo on "Strengthening the Party's leadership over citizen reception and complaint resolution," and Regulation No. 11-QĐ/TW dated December 18, 2019 of the Politburo on "The responsibility of the head of the Party committee in receiving citizens, engaging in direct dialogue with citizens, and handling citizens' feedback and suggestions"; Prime Minister's Directive No. 14/CT-TTg dated May 18, 2012, on "Rectifying and improving the effectiveness of citizen reception and complaint resolution," and the Provincial Party Committee's Standing Committee Directive No. 21-CT/TU dated April 8, 2019, on "Strengthening the Party's leadership over citizen reception and complaint resolution," will be implemented. Simultaneously, in coordination with relevant departments and units, research and development of a database software for citizen reception, processing, and resolution of complaints, petitions, and feedback will continue, aiming for unified and interconnected application throughout the province. Along with promoting the dissemination and education of laws on complaints and denunciations to officials, Party members, and the people, the Provincial Inspectorate, together with other departments and localities, also regularly monitors and keeps a close watch on the situation of complaints and denunciations, especially in areas where there are or are likely to be large-scale and complex cases of complaints, in order to proactively guide and urge the focused resolution of the legitimate concerns and aspirations of the people in accordance with the law.
Text and photos: Tran Thanh
Source: https://baothanhhoa.vn/giai-quyet-kip-thoi-khieu-nai-to-cao-khong-de-phat-sinh-diem-nong-255134.htm
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