Provincial Inspectorate officers and civil servants classify petitions, complaints, denunciations, reflections and recommendations from citizens.
In line with Directive No. 14/CT-TTg dated May 18, 2012 of the Prime Minister on "Regulating and improving the effectiveness of citizen reception and complaint settlement", Directive No. 21-CT/TU dated April 8, 2019 of the Provincial Party Standing Committee on "Strengthening the Party's leadership in citizen reception and complaint settlement, in the first 6 months of 2025, Chairmen of People's Committees at all levels, directors of departments, branches, heads of State administrative agencies, heads of agencies and units in the province have strictly implemented the regime of regular, periodic and ad hoc citizen reception according to regulations. Specifically, State administrative agencies of the province received 5,948 citizens, petitioned and reflected 4,958 cases; received 13 delegations with 94 people. Along with that, citizen reception officers at all levels, agencies and units regularly received 3,857 citizens. In general, the number of citizens and large groups coming to file regular and unscheduled complaints at citizen reception offices at all levels tends to decrease compared to the same period in 2024.
In addition to citizen reception work, in the first 6 months of 2025, the provincial State administrative agencies received 7,351 petitions, letters of complaint, recommendations and reflections from citizens. Through classifying the petitions and letters of citizens, there were 4,155 petitions and letters with 3,683 cases under the jurisdiction of the provincial State administrative agencies. The contents of the petitions and letters of citizens were related to the fields of administration, regimes, policies, land, granting of land use right certificates, compensation for site clearance, and resettlement support.
According to the assessment of the Provincial Inspectorate, there are many reasons leading to citizens submitting complaints, letters of complaint, reflections and recommendations to all levels and sectors. For example, the province has been and is continuing to implement many key projects and works on construction, upgrading infrastructure, urban embellishment, industrial parks, resettlement areas, contributing to promoting socio -economic development, improving people's lives. The implementation of works and projects related to land acquisition, compensation and site clearance, and land management has partly generated complaints and letters of complaint from the people. More notably, some citizens deliberately do not cooperate in land inventory and recovery, forcing enforcement. At the same time, many cases have been resolved by competent State agencies according to procedures, ensuring compliance with legal regulations, but people continue to complain, leading to the risk of causing social insecurity and disorder. In addition, there are also reasons due to the fact that mechanisms, policies and laws still have shortcomings and are not suitable to the practical situation, especially in the fields of land, budget finance, and basic construction investment, leading to citizens' frustration and complaints.
With the spirit of effectively handling complaints and petitions, preventing hotspots from arising at the grassroots level and protecting the legitimate and legal rights of the people, the State administrative agencies in the province have resolved 3,248 cases, reaching a rate of 87.4%. Through the resolution of complaints and petitions, recommendations and reflections from citizens, they have proposed to return 224.7m2 of land to organizations and 212.8 million VND to individuals; protect the rights of 37 households and individuals with more than 791m2 of land and 1.09 billion VND; and recover 93m2 for the State.
The above results show that the work of receiving citizens and handling complaints and petitions in the province continues to have positive changes, with no more complicated or prolonged cases requiring the Central Government to direct and handle. On the other hand, newly arising cases are basically focused on and promptly resolved, limiting complaints and petitions. At the same time, a number of mass complaints and petitions are directed, reviewed and resolved by all levels and sectors in the province, contributing to stabilizing the situation in each locality.
To improve the quality and effectiveness of citizen reception and complaint settlement in the province, in the coming time, the Provincial Inspectorate will proactively advise the Chairman of the Provincial People's Committee to lead and direct sectors and localities to continue to seriously implement the Law on Citizen Reception, Directive No. 35-CT/TW dated May 26, 2014 of the Politburo on "Strengthening the Party's leadership in citizen reception and complaint settlement", Regulation No. 11-QD/TW dated December 18, 2019 of the Politburo on "Responsibilities of Party leaders in receiving citizens, having direct dialogue with people and handling people's reflections and recommendations"; Directive No. 14/CT-TTg dated May 18, 2012 of the Prime Minister on "Regulating and improving the effectiveness of citizen reception and complaint settlement", Directive No. 21-CT/TU dated April 8, 2019 of the Provincial Party Standing Committee on "Strengthening the Party's leadership in citizen reception and complaint settlement". At the same time, coordinate with relevant sectors and units to continue researching and building database software on citizen reception, processing and settlement of complaints, petitions and feedback for unified and interconnected application throughout the province. Along with promoting the dissemination and education of the law on complaints and denunciations to cadres, party members and people, the Provincial Inspectorate and other sectors and localities also regularly monitor and grasp the situation of complaints and denunciations, especially in areas where there are or are potential for mass and complicated complaints and denunciations, to proactively guide and urge people to focus on resolving their legitimate concerns and aspirations in accordance with the law.
Article and photos: Tran Thanh
Source: https://baothanhhoa.vn/giai-quyet-kip-thoi-khieu-nai-to-cao-khong-de-phat-sinh-diem-nong-255134.htm
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