Details of the recalled products are as follows:
Product sample | Origin | Year of manufacture | Quantity (vehicles distributed by HVN) |
CBR650R 2024 & CB650R 2024 | Thailand | 2024 | 69 |
Cause and symptom: The thick layer of paint on the gear shift creates a cushion, preventing the surface from making direct and firm contact. At that time, the tightening force will not be evenly distributed, reducing the tightness. As a result, the bolts and nuts may loosen over time, affecting the travel sensor and pedal, making the vehicle unable to shift gears.
Remedy: From April 9 , 2025, through the Customer Care department, HVN will invite Customers who have purchased recalled products to Honda DreamWing Large-Displacement Motorcycle Stores via phone and/or email or other forms of contact to have parts checked and replaced.
Repair time: Total estimated time is 18 minutes/1 vehicle.
Cost: All affected vehicles will be inspected and parts replaced free of charge by HVN.
HVN sincerely apologizes and hopes to receive sympathy from customers for the inconvenience related to this announcement. In case you need further information, please contact:
- Customer care phone number – Free: 1800-8001 from 7:30 – 18:00 all days of the week, except holidays
- Email: [email protected]
Thank you very much for your cooperation!
Honda Vietnam Company
Source: https://www.honda.com.vn/xe-may/tin-tuc/honda-viet-nam-trien-khai-chien-dich-trieu-hoi-de-thay-the-phu-tung-bo-tay-can-chuyen-so-tren-san-pham-cbr650r-2024-cb650r-2024
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