'When visitors come to Phu Quoc, officials must smile and welcome them'

Tourists come to Phu Quoc to have fun - Illustration photo: CHI CONG

Know how to smile and say thank you to guests.

Tourism businesses in Phu Quoc said that international visitors to Phu Quoc are very satisfied and have very good reviews about the locality. As a destination for many international visitors from many markets such as Russia, China, Korea, etc., a small number of people working in tourism in Phu Quoc still have limited language communication with visitors.

Due to poor communication language, misunderstandings in communication, explanation and guidance to customers are inevitable.

"Although there are still a few people with language barriers, working in tourism requires a warm and friendly attitude towards guests.

Through the incident of tearing up the boarding pass of a Taiwanese tourist on May 13, we hope that those working in tourism in Phu Quoc, especially when international tourists enter the country, the staff and officials need to smile and say welcome; when tourists leave the country, they need to say goodbye and thank you," a representative of a travel agency in Phu Quoc shared.

Ms. Xin Yi - a Chinese tourist - commented that Phu Quoc tourism has many best features such as beautiful sea and island scenery, visa exemption for foreign visitors, and quality tourism services.

"I think local authorities, hotels and restaurants must coordinate to support each other, promote and create many unique tourism products and especially build a friendly and open destination with hospitable people, which is great," said Ms. Yi.

International tourists come to Phu Quoc for tourism - Photo: CHI CONG

Every Phu Quoc resident is a tourism ambassador.

According to Kien Giang Department of Tourism, in the first quarter of 2025, Kien Giang is estimated to welcome more than 3.1 million visitors. International visitors are nearly 500,000 visitors. Of which, Phu Quoc City is estimated to welcome more than 2 million visitors, international visitors are more than 474,000 visitors. Total tourism revenue in the province is estimated to reach more than 13,000 billion VND.

Phu Quoc tourism businesses predict that the number of international visitors will increase even more in the coming time.

"Currently, Phu Quoc's tourism infrastructure and facilities are always being innovated; the tourism service staff in hotels, restaurants and tour guides in Phu Quoc are very good, friendly and open, leaving satisfaction in me and tourists," said Mr. Do Trong Hiep - member of the executive committee of the Vietnam Tourism Association.

Mr. Tran Minh Khoa - Chairman of Phu Quoc City People's Committee - said that Phu Quoc is on the path of rapid development in tourism, so it is inevitable that there will be shortcomings.

To overcome this weakness, Phu Quoc has issued a code of conduct not only for domestic guests but also for international guests.

"Phu Quoc currently welcomes many international visitors from China, Taiwan, Korea, Russia, etc. In the spirit of hospitality, the locality always encourages businesses, travel agencies, and tourism agencies to have an enthusiastic, hospitable, and attentive service attitude.

In the upcoming APEC 2027 event held in Phu Quoc, the locality has built a program in which each citizen is a tourism ambassador to work with travel agencies and businesses to bring Phu Quoc closer to international visitors," Mr. Khoa emphasized.

No discrimination, need to listen to customer feedback

Previously, on February 22, 2024, the People's Committee of Phu Quoc City issued a code of conduct for civilized tourism, requiring compliance with rules, regulations, and instructions at tourist attractions; respecting local culture and customs.

Protect the environment, maintain public hygiene, public order and cultural and historical values ​​at tourist sites. Help the disadvantaged when participating in tourism activities; do not buy and sell wild animals, fake goods, goods of unknown origin, or prohibited goods.

Local people, travel agencies and tourism businesses need to behave properly, warmly, friendly and responsibly; not discriminate and need to listen to tourists' comments. Businesses and restaurants need to publicize service prices and sell at the correct listed prices.

Compete fairly, maintain reputation, do not pressure or solicit tourists, contribute to stimulating tourism, attract domestic and foreign visitors to Phu Quoc for entertainment and relaxation.

Honesty

Source: https://tuoitre.vn/khach-den-phu-quoc-can-bo-phai-cuoi-don-va-chao-mung-20250520145612268.htm