What should customers do to avoid having their money transfer and withdrawal transactions stopped?

According to regulations, from January 1, 2025, customers whose identity documents have expired will have their money transfer and withdrawal transactions stopped at all channels. Individual customers and corporate cardholders who have not registered for biometrics will also have all online transactions and withdrawals at ATMs/CDMs stopped.

If the bank account is not biometrically authenticated, customers will not be able to make transfers of any value. (Source: Vietnamnet)

According to banks, from January 1, 2025, if the bank account has not been biometrically authenticated, customers will not be able to transfer money of any value; will not be able to link or make online payments from e-wallets/bank accounts; will not be able to deposit or withdraw money between e-wallets and bank accounts; will not be able to make touch payments via Apple Pay, Samsung Pay, Google Pay, Garmin Pay, etc.

For payment cards and debit cards, from January 1, 2025, customers will also not be able to continue using them if their identity documents or residence confirmation papers have expired or their identity documents have not been updated to CCCD/ID card.

Previously, from October 1, customers could not open payment accounts and debit cards online without updating their biometrics.

For credit cards, from January 1, 2025, customers will not be able to make card transactions when their identification documents and residence confirmation papers expire.

Previously, from October 1, customers could not open a credit card online, could not renew a credit card, and could not activate a credit card when their identity documents/residence certificates expired.

To help ensure maximum customer benefits, banks recommend that customers update their identification information and biometric data by accessing the banking application and updating biometric data; or updating personal information and biometric data at all bank branches/transaction offices nationwide.

To successfully update biometrics, customers only need to prepare a valid 12-digit CCCD with chip or an ID card issued from July 1 according to the new standards of the Ministry of Public Security and a mobile device that supports NFC. In case the device does not support NFC, customers need to go to the transaction points of the bank to open an account.

To prevent scammers from taking advantage of this to steal information and money from customers' accounts, banks affirm that when assisting customers in updating data, employees will never send login request links, provide usernames, passwords, ID numbers, OTP codes or any other personal information.

Therefore, customers need to be more vigilant against counterfeit and fraudulent forms. Customers should also not buy/use external NFC devices at home to avoid information security risks for personal devices.

Source: https://baoquocte.vn/luu-y-tu-ngay-112025-khach-hang-can-lam-gi-de-khong-bi-dung-giao-dich-chuyen-tien-rut-tien-291490.html