Accordingly, the Decree stipulates the principles for implementing the one-stop and inter-connected one-stop mechanisms.
- Take the satisfaction of organizations and individuals as a measure of the quality and effectiveness of service of cadres, civil servants, public employees and competent agencies.
Illustration photo (source: chinhphu.vn)
- The settlement of administrative procedures for organizations and individuals under the one-stop and one-stop mechanism is managed centrally and uniformly.
- Resolve administrative procedures promptly, quickly, conveniently, legally, fairly, equally, objectively, publicly, transparently and with close coordination between competent authorities.
- The process of handling administrative procedures is urged, inspected, monitored, supervised and evaluated by various methods on the basis of promoting the application of information technology and with the participation of organizations and individuals.
- Do not incur administrative procedure costs for organizations and individuals beyond the provisions of law.
- Cadres, civil servants, public employees, and competent agencies shall be responsible for explaining their performance of public duties in handling administrative procedures according to the provisions of law.
On acts that are not allowed in handling administrative procedures under the one-stop and one-stop mechanism
1. Cadres, civil servants, public employees, and employees assigned to guide, receive documents, resolve, and return results of administrative procedure settlement under the one-stop, one-stop mechanism at the headquarters of the One-stop Department and at the competent settlement agency must not perform the following acts:
a) Abusing power, harassing, causing trouble and difficulties for organizations and individuals carrying out administrative procedures;
b) Obstructing organizations and individuals from choosing the form of submitting documents, receiving and returning results of administrative procedure settlement according to the provisions of law;
c) Illegally obstructing or preventing the process of transmitting, sending, or receiving electronic data; illegally changing, deleting, destroying, falsifying, copying, or moving part or all of the data content of administrative procedures;
d) Disclosing information about records, documents, personal data and information related to the secrets of organizations and individuals or using such information for personal gain;
d) Refusing to perform, prolonging the time for handling administrative procedures or arbitrarily requesting additional records, documents, or paying fees outside of the provisions of law;
e) Directly transact, request organizations and individuals to supplement and complete documents without going through the One-Stop Department, except in cases where the law provides otherwise;
g) Passing the buck, lacking cooperation, being unfair, not objective, and not following the law in the process of handling administrative procedures;
h) Behavior and communication that is not in accordance with office culture regulations;
i) Request to re-provide information, papers, electronic documents or digitalized documents with legal value according to law, connected, sharing data during the process of receiving and handling administrative procedures, except for cases of use for the purpose of verifying and re-examining the authenticity of digitized information, papers and documents;
2. Organizations and individuals requesting to resolve administrative procedures are not allowed to perform the following acts:
a) Fraud, impersonation, appropriation, illegal use of records, documents, and results of administrative procedure settlement;
b) Obstructing the settlement of administrative procedures for organizations and individuals;
c) Using other tricks to deceive or bribe officials, civil servants, public employees, and employees in the process of handling administrative procedures;
d) Slander, reflect, petition, complain, denounce, impersonate others to make false accusations, without basis, without evidence to prove violations of the law by cadres, civil servants, public employees, competent authorities in guiding, receiving, resolving and returning results of administrative procedure settlement;
d) Insulting the reputation of competent authorities; using force, threatening to use force, insulting the honor and dignity of cadres, civil servants, public employees, employees, and competent authorities in the process of guiding, receiving, resolving and returning results of administrative procedure settlement;
e) Comments and assessments that are not objective, unfair, dishonest, illegal, or not in accordance with reality regarding the performance of duties by cadres, civil servants, public employees, employees, and competent authorities in the process of guiding, receiving, resolving, and returning results of administrative procedure settlement;
Thu Hong
Source: https://sotuphap.camau.gov.vn/thoi-su-chinh-tri-va-tin-tuc/nhung-hanh-vi-khong-duoc-lam-trong-giai-quyet-thu-tuc-hanh-chinh-theo-co-che-mot-cua-mot-cua-lie-286066
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