Tiki appoints two general directors

According to Tiki's announcement, the appointment of two new leaders is part of the company's human resources strategy to retain and attract talented, dedicated, and visionary people.

Mr. Richard Trieu Pham joined Tiki in 2019, holding the role of Chief Financial Officer (CFO & President). He is considered a sharp, experienced and capable person in leading and developing employees, thereby helping the company perfect its financial system according to international standards, in charge of developing FinTech, InsurTech and the Ticketbox ticketing platform.

Mr. Richard Trieu Pham also led Tiki to a successful series E fundraising round in 2021 from strategic partners such as AIA, UBS, Mirae Asset-Naver...

Tiki bổ nhiệm hai tổng giám đốc - Ảnh 1. — Mr. Richard Trieu Pham, General Director of Tiki

As General Director of TikiNow Logistics Company ( TNSL), Ms. Vu Thi Nhat Linh was selected due to her experience in many important executive positions. Ms. Linh joined Tiki in 2015, leading the implementation and development of the e-commerce platform in the period 2018-2022. She also holds the position of Deputy General Director of TikiNow Logistics, in charge of the supply chain system, warehouse, delivery, and after-sales service, from 2022.

Tiki bổ nhiệm hai tổng giám đốc - Ảnh 2. — Ms. Vu Thi Nhat Linh takes on the position of General Director of TikiNow Logistics Company (TNSL)

In addition, Mr. Tran Ngoc Thai Son, founder of Tiki, also took on a new role - Chairman of the Board of Directors of Tiki Global Pte.Ltd from today.

On this occasion, for the first time, the e-commerce platform also launched two new services. present in Vietnam including On-Time Delivery and 24/7 Personal Shopping Assistant to enhance the shopping experience for users.

Specifically, the TikiNOW-On-Time Delivery service starts today for one million products and eligible sellers, applicable to orders within Ho Chi Minh City and Hanoi . Accordingly, the e-commerce platform commits to delivering the exact time of receipt within 4 hours, morning or afternoon. Delivery information is displayed right below the product.

Tiki bổ nhiệm hai tổng giám đốc - Ảnh 3. — Tiki service commitment on delivery time below the product

"This is a step forward for TikiNow - the 2-hour super fast delivery service that the company has been implementing for the past 6 years with an on-time delivery rate of 99.8%," the announcement said.

According to the representative of this e-commerce platform, for busy customers who travel a lot or need to receive goods at many different locations, knowing what day and time the order will be delivered will bring more convenience and peace of mind.

For the 24/7 Personal Shopping Assistant service, Tiki combines artificial intelligence (AI) and TikiCare specialists to support customers whenever needed. Users only need to send a request in a short time to receive answers and instructions. Previously, TikiCare customer care service also received positive feedback from customers with a satisfaction score of over 95%. The development of a personal shopping assistant is to help the e-commerce platform further enhance the user's shopping experience.

Tiki bổ nhiệm hai tổng giám đốc - Ảnh 4. — Customers experience Tiki's 24/7 Personal Shopping Assistant service

The company also commits that at Tiki, each item is carefully examined for quality and origin, and commits to a 111% refund for counterfeit goods, along with a free and timely return service.

"I founded Tiki with the dream of bringing a safe, convenient and smart shopping experience to Vietnamese families. These changes are a commitment and proof that Tiki is constantly listening to customers to improve services. Everything we have done and are doing is just the beginning and will be better every day," said Mr. Tran Ngoc Thai Son - Founder of Tiki, Chairman of the Board of Directors of Tiki Global Pte.Ltd.

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