Ho Chi Minh City focuses on synchronous digital transformation across the entire political system

Attending the program were comrades: Nguyen Thi Le, Deputy Secretary of the Ho Chi Minh City Party Committee, Chairwoman of the Ho Chi Minh City People's Council; Nguyen Van Dung, Vice Chairman of the Ho Chi Minh City People's Council and leaders of the Ho Chi Minh City People's Council committees...

Head of the Economic - Budget Committee, Ho Chi Minh City People's Council Le Truong Hai Hieu chaired the program.

Giving his opinion at the program, voter Lam Du Cuong ( Vietjet Airline Joint Stock Company) asked the Ho Chi Minh City government to evaluate the advantages and disadvantages of applying information technology in handling administrative procedures. He said that currently, the network and data transmission lines are sometimes inaccessible, and errors in operations require re-starting from the beginning. What is the Ho Chi Minh City's solution?

Voter Hoang Duc Long (Ward 6, District 5) asked the City People's Committee to evaluate the implementation of the Government 's Project 06, especially the remaining contents that cause frustration for the people. He suggested that Ho Chi Minh City have a solution to computerize the settlement of citizens' complaints and administrative lawsuits.

Mr. Bui Huu Huy Hoang, Chairman of Ward 13 People's Committee, District 3, raised the issue that currently, the People's Committee and the police at all levels are encouraging people to implement level 2 identification accounts. When people go anywhere, they only need to use a phone with VNeID software to be accepted. However, currently, people report that even though they have an identification account and VNeID software, when they go to some places, they are still required to provide original documents.

Chairwoman of the HCMC People's Council Nguyen Thi Le and delegates of the HCMC People's Council attended the program. Photo: VIET DUNG

Actively overcome technical and human limitations in digital transformation

Responding to voters' opinions, Director of the Department of Information and Communications of Ho Chi Minh City Lam Dinh Thang said that recently, the leaders of Ho Chi Minh City have resolutely directed the implementation of an information system for handling administrative procedures. In just 5 months, this system has been completed. People only need to declare information once, the entire procedure process is done online, saving costs and time for people and businesses. In addition, people and supervisory agencies can also monitor the process of handling administrative procedures, avoiding harassment.

Through this system, Ho Chi Minh City will reorganize its centralized information technology system and restructure administrative procedures. However, the application of information technology in administrative reform is still facing technical and human difficulties.

“To move operations from a physical environment to a digital environment, there must be digital civil servants, technical staff and digital citizens. This process requires time for both conversion and training,” said Lam Dinh Thang, Director of the Department of Information and Communications.

Regarding application errors in the process of performing online administrative procedures, the Director of the Department of Information and Communications recognized that through review, there were 4 causes: Due to software, due to the information connection process between Ho Chi Minh City and ministries and branches, due to transmission lines and equipment, due to users.

Accordingly, the Department of Information and Communications has built a switchboard system to record people's feedback. From October 2022 to May 2023, the Department of Information and Communications recorded 7,000 calls and processed them immediately. The Department will also research and complete the system software and work with ministries and branches to connect data.

According to Mr. Lam Dinh Thang, the Ministry of Information and Communications is determined to fix the problem with submarine optical cables and invest in building new submarine optical cable systems in the near future.

On the side of the Ho Chi Minh City Police, Deputy Head of the Department of Administrative Management of Social Order (PC06) of the Ho Chi Minh City Police, Ho Thi Lanh, said that Ho Chi Minh City was recognized by the Project 06 Working Group as one of the leading units in the country in implementing and deploying the project. However, some people have reported that the transmission infrastructure is still limited, especially during peak hours. Some citizen data is not accurate, affecting the transactions and handling of administrative procedures of the people.

According to the Deputy Head of PC06, in the coming time, Ho Chi Minh City Police will advise the Steering Committee of Project 06 to propose solutions to upgrade technical infrastructure, transmission lines, and improve the interface. At the same time, Ho Chi Minh City Police will continue to direct the force to urgently clean up citizen data, continue to promote the hotline 0693.187.111 to receive and promptly resolve people's feedback on residence, CCCD, VNIeD.

Ho Chi Minh City Police also recommend that citizens proactively check information on the national public service portal and contact the police where they have registered their permanent residence for support in updating and correcting information if there are any errors.

Digital transformation is always a key task of Ho Chi Minh City.

Leaders of the Ho Chi Minh City People's Committee and departments respond to voters' opinions. Photo: VIET DUNG

Speaking at the program, Vice Chairman of the Ho Chi Minh City People's Committee Duong Anh Duc said that Ho Chi Minh City considers digital transformation as one of the key tasks, setting development goals based on technology platforms. In 2021, Ho Chi Minh City spent 0.78% of the budget on digital transformation, this figure in 2022 was 0.97% and is expected to be more than 1% in 2023.

In addition, the People's Committee of Ho Chi Minh City is focusing on directing the implementation of synchronous digital transformation. In particular, the People's Committee of Ho Chi Minh City assigned the Department of Information and Communications of Ho Chi Minh City to advise and deploy core digital transformation applications and services for synchronous deployment across the entire city system. Ho Chi Minh City also focuses on building and exploiting a shared database system.

Regarding the voters' proposal to build an information application to resolve people's complaints, the Vice Chairman of the Ho Chi Minh City People's Committee said that the Ho Chi Minh City People's Committee has directed the Ho Chi Minh City People's Committee Office to plan to build this software, to be completed in 2023. The software aims to resolve people's complaints in a thorough, transparent and timely manner.

Regarding the information about the enterprises participating in digital transformation, Vice Chairman of the Ho Chi Minh City People's Committee Duong Anh Duc said that the Ho Chi Minh City People's Committee has directed the Department of Information and Communications to develop a plan to form a digital transformation center of Ho Chi Minh City. This Department plays a role as a bridge to introduce the digital transformation needs of Ho Chi Minh City to enterprises. Ho Chi Minh City does not distinguish between large and small enterprises but depends on the quality of the solution. Therefore, comrade Duong Anh Duc suggested that enterprises boldly introduce effective digital transformation solutions to the Ho Chi Minh City People's Committee.

In addition, comrade Duong Anh Duc also said that Ho Chi Minh City is the only locality with an investment stimulus program. In the near future, when the National Assembly issues a Resolution replacing Resolution 54 on specific mechanisms and policies for the development of Ho Chi Minh City, this program will be expanded. From there, the Ho Chi Minh City People's Committee will include the types of enterprises that enjoy policies such as high-tech enterprises and information technology enterprises.

Accordingly, comrade Duong Anh Duc suggested that the authorities introduce to businesses with effective digital transformation solutions the preferential policies of Ho Chi Minh City. At the same time, Ho Chi Minh City always wants to absorb socialized resources to speed up the progress and quality of digital transformation services, serving the people better and better.

Regarding the training of digital transformation resources, according to Vice Chairman of the Ho Chi Minh City People's Committee Duong Anh Duc, this is a task that Ho Chi Minh City has implemented from the beginning in the process of implementing digital government. In 2022, Ho Chi Minh City has trained over 1,000 cadres to serve digital transformation. In addition, the Ministry of Information and Communications has organized online training for commune-level cadres on digital transformation. Ho Chi Minh City has introduced more than 500 commune, ward and town cadres to participate in the program. In the near future, the city's departments and branches will continue to have training programs for digital transformation cadres for localities.

Through the opinions of voters and leaders of the Ho Chi Minh City government, Deputy Head of the Economic - Budget Committee, Ho Chi Minh City People's Council Le Truong Hai Hieu requested the Ho Chi Minh City People's Committee, departments, branches and sectors to continue to effectively implement the goals according to the proposed digital transformation program.

In particular, Delegate Le Truong Hai Hieu proposed that the Ho Chi Minh City government soon complete the city data system, connect city data between sectors and population data in the form of data axes, ensuring the safety of citizens' data. At the same time, Delegate Le Truong Hai Hieu suggested that the Ho Chi Minh City People's Committee invest in software, applications, and equipment to serve people and businesses, and research to soon remove computers from the list of centralized purchases. Re-study the costs incurred, reduce travel time when people use digital transformation services...

Deputy Director of Ho Chi Minh City Department of Health Nguyen Anh Dung :

In 2019, the Department of Health advised the Ho Chi Minh City People's Committee to issue a plan to deploy Electronic Health Records in Ho Chi Minh City for the period 2019-2025, with the goal of creating data. Electronic health records not only allow people to self-manage and update their health information but also help medical facilities access, share information, and support health care for people.

The health sector is coordinating with the Department of Information and Communications to develop a technical plan to ensure that people's health data is "correct - sufficient - clean - alive". Deploying electronic health records for city residents is one of the key activities in the digital transformation of the health sector in 2023.

Deputy Director of the Department of Education and Training of Ho Chi Minh City Le Hoai Nam:

In 2023, the Department of Education and Training deployed a primary school admission system combined with the use of identification codes to increase convenience for parents in registering for admission to preschool, grade 1 and grade 6.

People only need to use the identification code to register online for admission right at home. In addition, the department also coordinates the deployment of GIS maps in the admission work to help allocate students to schools in the area more appropriately.

Deputy Director of Ho Chi Minh City Department of Transport Bui Hoa An:

Metro line No. 1 is expected to be operational in the near future. The Ho Chi Minh City Department of Transport has introduced an electronic payment solution in the public transport sector to help people use only one card to pay for all types of public passenger transport.

Currently, the Department of Transport has deployed electronic payments on 23 bus routes. Based on the pilot results, the Department of Transport has submitted to the People's Committee for consideration and approval of the technical standards framework on electronic payments in public passenger transport to connect and interconnect with other modes of public passenger transport such as buses, Metro, BRT, river buses, etc.

Source: https://www.sggp.org.vn/tphcm-tap-trung-chuyen-doi-so-dong-bo-tren-toan-he-thong-chinh-tri-post689616.html