Why do I need to update biometric data?

According to Decision 2345 of the State Bank of Vietnam, from July 1, 2024, Bank accounts that have NOT UPDATED BIOMETRIC will NOT be able to make transfers of more than 10 million VND per transaction, or a total of more than 20 million VND per day, and cannot transfer money internationally... According to Circular 18/2024/TT-NHNN, from October 1, 2024, Customers opening new credit cards and payment accounts online must use BIOMETRIC data to be able to open successfully. From January 1, 2025, if customers do not provide biometric data and have not been checked and compared, all online transactions (transfers, bill payments, payment transactions) will be stopped. equal credit card, linked to e-wallet, touch payment Apple pay, Samsung pay...), can only perform transactions at the counter. Therefore, to help ensure the rights of customers such as opening credit cards, opening accounts, online transactions, VPBank still maintains the work of supporting customers to update biometric data, specifically:

1. Optimize biometric data update process.
   • Customers can be completely proactive and easily do it online conveniently through an integrated feature on VPBank NEO (see instructions in the image below).
   • In case customers have difficulty updating on the application, they can contact the transaction counter directly for guidance and support from staff. Currently, all VPBank branches/transaction offices nationwide are equipped with biometric data collection devices.
2. Requirements for biometric update:

• Customers using 12-digit CCCD with chip
• Customers using 12-digit CCCD without chip, still valid
• Customers using ID cards issued from July 1, 2024 according to the new standards of the Ministry of Public Security
• Customers with an account identified as business owners

Please note: - Currently, VPBank only updates biometrics on the VPBank NEO application and provides support instructions at branches/transaction offices nationwide. You can look up the list of VPBank branches/transaction offices here. - VPBank staff, when supporting customers to update data, never send login request links, provide usernames, passwords, CCCD numbers, OTP codes, or any other personal information. VPBank recommends that customers be vigilant against forms of fraud and scams. - Customers are advised not to purchase/use external NFC devices at home to avoid risks to personal devices. During the process of updating biometric data, if you encounter any difficulties that need support, you can contact all VPBank branches/transaction offices nationwide or contact VPBank's Customer Service Center at 1900545415 (Standard customers)/ 1800545415 (Priority customers) for instructions.

Source: https://www.vpbank.com.vn/tin-tuc/tin-vpbank/2024/vi-sao-can-cap-nhat-du-lieu-sinh-trac-hoc