VinFast cooperates with 7 insurance companies, shortening the time for appraisal and incident handling for customers

On December 12, VinFast and 7 insurance partners, namely PVI, Bao Viet, BIC, VBI, PTI, BSH and VNI, signed a cooperation agreement to minimize the time to approve insurance plans for customers. The agreement between VinFast and its partners will help bring the best after-sales service experience in the market, in line with VinFast's philosophy of "Putting customers at the center".

According to the new cooperation agreement signed by VinFast with PVI, Bao Viet, BIC, VBI, PTI, BSH and VNI, the time for approving insurance plans for customers owning VinFast cars will be applied according to the priority policy of insurance companies for large partners and customers. Accordingly, for minor incidents (repair costs under 10 million VND), the time for approving repair prices is only within a maximum of 4 working hours from the time the insurance company receives the repair quote from VinFast's service workshop.

For special cases with many complex factors, VinFast and its partners are committed to focusing resources to shorten the processing time as much as possible, within an average of 48 working hours after receiving a repair quote from VinFast's service workshop. In addition, after determining the damage is covered by insurance, insurance companies will guarantee the entire compensation cost under their responsibility as committed to customers.

VinFast and 7 insurance partners, namely PVI, Bao Viet, BIC, VBI, PTI, BSH and VNI, have signed a cooperation agreement to minimize the time for approving insurance plans for customers.

Ms. Duong Thi Thu Trang, Deputy General Director of VinFast Global Sales, said: “The commitment to the time to approve insurance plans for customers is VinFast's next effort to bring excellent after-sales service experiences, in line with the motto 'Putting customers at the center'. With a system of 120 service workshops across the country up to now, VinFast has officially become the car company with the largest service network in Vietnam. I believe that customers will always feel the dedication, enthusiasm and thoughtfulness of VinFast throughout the process of owning a car, thanks to the excellent after-sales policies and services that are constantly being supplemented and improved, bringing increasingly better benefits to customers.”

Ms. Le Hong Linh, Deputy General Director of PVI Insurance Corporation - representative of the leaders of insurance partners said: "The commitment to shorten the time to approve insurance plans for VinFast customers not only helps improve the quality of the car company's services but also helps raise our standards and professionalism to a new level . Through a streamlined processing process, quick implementation time and public, transparent information , customers can easily arrange their work, avoid unnecessary interruptions and be more convenient throughout the process of using the car" .

With a range of quality products, reasonable costs and always putting customers at the center, VinFast has become the car brand with the number 1 market share in Vietnam, and is also the car company that owns the largest service workshop network today. The three core values ​​of "Good cars - Good prices - Excellent after-sales policies" are increasingly affirmed and proven in practice, helping VinFast win the trust and love of a large number of customers.

Source: https://www.qdnd.vn/xa-hoi/cac-van-de/vinfast-hop-tac-voi-7-hang-bao-hiem-rut-ngan-thoi-gian-giam-dinh-va-xu-ly-su-co-cho-khach-hang-806792