Ms. Nguyen Thi Hai (born in 1948, Tan An village, Thuong Duc commune) suffered a stroke and wished to apply for monthly social benefits to receive benefits, but could not go directly to the commune People's Committee headquarters to carry out the procedures according to regulations.
Grasping the information, the staff of the Commune Administrative Service Center proactively came to Ms. Hai's house to help her complete the application. Holding the decision on monthly social allowance in her hand, Ms. Hai couldn't help but be happy.
“I am old, weak, have poor eyesight, and cannot grasp the documents and procedures. The commune officials came to my house to help me fill in each piece of information, and explained in detail the issues I had questions about. I was really happy and satisfied,” Ms. Hai shared.
Similarly, Mr. Pham Si was assisted by staff of the Thuong Duc Commune Public Administration Service Center in completing the application and receiving monthly social allowance decisions at home.
Mr. Si said: “We are old and are not tech-savvy, so it is difficult to do any paperwork or procedures. The commune officials are proactive in serving, friendly, and close to the people, especially to the disadvantaged like this, which is wonderful.”
To improve the efficiency of receiving and handling administrative procedures for people, the People's Committee of Thuong Duc commune has developed a scenario to support vulnerable people and handle common situations.
Thuong Duc Commune established a Support Group for Vulnerable Citizens at the Commune People's Committee and 21 villages, thereby actively supporting people to submit applications online at home, and taking statistics of vulnerable people to proactively support them.
Mr. Nguyen Huu Lan, Vice Chairman of Thuong Duc Commune People's Committee, said that when elderly people with difficulty traveling come to the Commune People's Committee to handle procedures, officials will prioritize arranging convenient seats, support filling out application information and process quickly, avoiding making people wait too long.
In case of difficulty in traveling, the locality will proactively contact and use a specialized vehicle to transport from home to the Commune Public Administration Service Center and vice versa. In case of not being able to complete the procedures at the Commune People's Committee, the staff will come to your home to guide you through the process.
In cases of illiteracy, disability, or difficulty accessing technology, commune officials will provide direct guidance and explain clearly and easily. In some situations such as people with visual, motor, hearing, or speech disabilities, officials will use illustrations and body language to communicate in a friendly manner and prioritize the fastest resolution of records.
“The locality’s goal is to ensure that all people, especially the disadvantaged, have convenient, fair, and humane access to public administrative services. Thereby, demonstrating the spirit of serving the people, taking people’s satisfaction as a measure and evaluating the results of the commune-level government’s task performance,” said Mr. Lan.
Mr. Lan informed that next week, the Thuong Duc Commune Public Administration Service Center will organize the handover of the decision of the Commune People's Committee Chairman on monthly social allowances and social pensions for ethnic minorities in Yeu village. After that, the locality will continue to promote the implementation of the model of serving the disadvantaged throughout the commune.
Source: https://baodanang.vn/xa-thuong-duc-ho-tro-nguoi-yeu-the-lam-ho-so-tro-cap-tai-nha-3299638.html
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