Sensitive data of Vietnam Airlines customers is still securely protected.

Vietnam Airlines affirms that sensitive data such as credit cards, payment information, passwords, itineraries, passports and Lotusmiles account balances of customers are still kept secure.

However, up to now, Vietnam Airlines representative confirmed that sensitive data such as credit cards, payment information, passwords, itineraries, passports and Lotusmiles account balances of customers are still securely protected. The airline's internal information technology systems are not affected.

According to information from the partner, Vietnam Airlines is one of many businesses in the world using this unit's services that were affected. Part of customer data processed on this system may have been accessed illegally. Immediately after receiving the warning, Vietnam Airlines urgently coordinated with the authorities, cybersecurity experts and technology partners to investigate the incident, assess the scope of impact and strengthen data protection measures.

The airline recommends that customers be wary of fake forms, suspicious emails or calls impersonating Vietnam Airlines and not share personal information or OTP codes, and not log into unauthenticated systems.

Vietnam Airlines has notified and instructed relevant customers on necessary support measures via email. The airline also recommends that customers be wary of fake forms, suspicious emails or calls impersonating Vietnam Airlines and not share personal information or OTP codes, and not log into unauthenticated systems.

Vietnam Airlines sincerely apologizes for this incident and any concerns it may have caused to customers. The airline always considers the protection of personal information and customer rights as a top priority, and is committed to continuing to enhance security measures to ensure data security and maintain passenger trust.

TUAN PHONG

Source: https://nhandan.vn/cac-du-lieu-nhanh-cam-cua-khach-hang-vietnam-airlines-van-duoc-bao-mat-an-toan-post915224.html