How EVNHANOI customers can look up and increase control over their electricity consumption

August 28, 2023 20:30 PV Print article

ANTD.VN - With the desire to help customers directly use electricity services anytime, anywhere and continuously 24/7, Hanoi Electricity Corporation (EVNHANOI) has expanded channels for receiving and looking up information, especially looking up electricity consumption.

Ms. Le Thu Thuy, Cau Giay District said: “I have been using the EVNHANOI App for more than a year, it is really convenient. Thanks to the EVNHANOI App, I have been able to control my family's electricity consumption during the past summer months. No matter where I am, I can check the amount of electricity used during the day and set a threshold to warn when the electricity consumption exceeds the preset threshold. Most of all, my worry of forgetting to pay the electricity bill has also disappeared because every time it is time to pay, the electricity industry sends me a notification directly on my phone.”

The first convenient application of the capital's electricity industry that helps customers look up the amount of electricity consumed is the EVNHANOI app. To download and use the application, customers only need to search for the keyword "EVNHANOI" on the App Store (for iOS operating system) and Google Play (for Android operating system) on their mobile devices to directly monitor and look up information or can download it at the link: http://dl.evnhanoi.vn/. After successfully logging in, customers select the "Look up meter index" feature. In this function, customers can monitor the index on the electricity meter and know the daily and monthly electricity consumption of their family.

Meter index lookup feature on EVNHANOI app

In addition, users can estimate the amount of electricity consumed in daily life, easily calculate and manage the amount of electricity consumed by electrical appliances. From the estimated data provided by the tool, users can know the basic amount of electricity consumed by household appliances per month (kWh). The usage is very simple, in the EVNHANOI app, customers just need to select "Help", then select "Estimated power consumption of appliances", after providing information about the quantity and type of household electrical appliances in use, such as electric stoves, refrigerators, lighting, air conditioners, washing machines, clothes dryers, ovens... and the frequency, level and habits of using those appliances.

Based on the data provided, the tool will automatically estimate the amount of electricity consumed by each electrical device each month. This tool also indicates the device that consumes the most electricity in each family during the month, helping people to adjust their electricity usage habits to be more efficient and economical.

Tool to estimate the power consumption of electrical equipment

In addition to the EVNHANOI app, to look up the amount of electricity consumed, electricity customers can also look up through the EVNHANOI website at: evnhanoi.vn. After entering the customer code (in the form PDxxxxxx), customers select the "Look up meter index" section, the system displays the electricity consumption situation by day or month as desired by the customer.

As a customer of EVNHANOI, Mr. Nguyen Tuan Anh - Head of Electrical and Water Engineering Department of Anh - Duc - Viet Joint Stock Company said that the unit regularly visits EVNHANOI's website to monitor electricity consumption because the company consumes a large amount of electricity. Currently, the company can easily look up information on electricity consumption and operating parameters of the company accordingly. Mr. Tuan Anh shared: "The electricity industry's website is very intuitive, easy for customers to use. Previously, we had to call the switchboard or only update the phone number on regular days... now all problems are solved through EVNHANOI's Website and App. Also on EVNHANOI's Website, there are "News" sections updating electricity saving solutions, we have consulted and been more proactive in saving electricity".

Image of looking up meter index on website: evnhanoi.vn

In addition, on the EVNHANOI page on the Zalo application, users can also look up the amount of electricity consumed in the "Lookup" section, select "Electricity consumption". The EVNHANOI page on Zalo also shows detailed electricity meter reading schedules, electricity bills... If there are any questions, customers can also contact and will receive a quick response.

How to look up electricity consumption on EVNHANOI page on Zalo application

It can be seen that in the 4.0 industrial revolution, the capital's electricity industry has applied science and technology in business and customer service to make it "easy for customers to access, easy to participate, easy to monitor". Proactively controlling the amount of electricity consumed not only helps customers use electricity more effectively, save electricity costs but also contributes to ensuring national energy security.

Source link: https://www.anninhthudo.vn/cach-thuc-giup-khach-hang-cua-evnhanoi-tra-cuu-va-tang-cuong-kiem-soat-luong-dien-tieu-thu-post550183.antd