“Digital bridge” between the electricity industry and the people

In the era of digital transformation, the Southern electricity industry is constantly innovating, bringing many utilities to serve customers better and better. One of the important steps is the implementation of the Southern Electricity Customer Care application (EVNSPC CSKH) - a comprehensive support tool, helping customers easily connect with the electricity industry anytime, anywhere.

Dong Nai Electricity Company is implementing instructions for installing and using the utilities of the EVNSPC Customer Service application for electricity customers in the whole province.

At Thuan Dung Rubber Processing Factory (Thuan Loi Rubber Company Limited, Thuan Loi Commune, Dong Nai Province), electricity staff directly guided workers to install the application. Thereby, workers can easily look up, monitor and control electricity usage in their families, contributing to spreading the habit of using modern, convenient and transparent electricity services.

Officers and employees of Dong Nai Electricity Company install the app and instruct workers on how to use it at Thuan Dung Rubber Processing Factory (Thuan Loi Rubber Company Limited). Photo: Truong Hien

Having installed the app, Ms. Vu Thi Thanh Hong, a worker at Thuan Dung Rubber Processing Factory (Thuan Loi Rubber Company Limited) excitedly said: “We workers work all year round and do not have free time to check how much electricity our family consumes. Downloading and installing this app can track the family's electricity consumption index so that if we use it a lot, we can know and limit it. Through such a good electricity program, we workers are very happy to know about the electricity industry's application app.”

The application that Ms. Hong mentioned is the EVNSPC Customer Service application. This is part of the digitalization effort of Vietnam Electricity Group to improve the quality of customer service in the direction of "taking customers as the center".

Mr. Nguyen Minh Duc, Head of Administration - Human Resources Department of Thuan Loi Rubber Company Limited, commented: “Electricity is an essential need for everyone, especially for manufacturing and trading enterprises. It is very practical and useful for electricity staff to come to the enterprise to support the installation and instruction on how to use the customer care application. Thanks to that, each customer can proactively adjust the use of electricity in a reasonable and economical way, contributing to reducing monthly costs for the family and the unit”.

Not only focusing on propaganda at businesses, Dong Nai electricity industry also promotes direct information at residential areas and business stores to introduce the benefits of customer care applications.

At Thanh Tam Electronics Store ( Binh Phuoc Ward, Dong Nai Province), Ms. Luc Thuy Giang, a sales staff, shared: “After installing and instructing on how to use the application, I found it very easy to operate. When I have time, I often recommend customers and relatives to install the app to use. Thanks to this application, families can look up their monthly electricity bills quickly, very convenient and time-saving.”

From practical utilities such as: paying bills, registering for new power supply, reporting power repair or sending online requests, the electricity industry's customer care application is gradually becoming a useful "assistant", attached to every family.

Mr. Le Duy Hien, Head of Sales Department of Dong Nai Electricity Company said: “Currently, on social networks and via phone, there are many forms of fraud targeting electricity customers. Therefore, Dong Nai Electricity Company has deployed direct instructions for each household in wards, communes, public administration centers, residential areas and public places to promptly prevent fraudulent acts. At the same time, the company also promotes the digitalization of all customer care applications, helping people easily respond to information related to electricity, thereby, the electricity industry can quickly receive and respond to customer needs in the most effective way”.

Using a customer care app not only brings convenience to yourself but also helps reduce pressure on the electricity industry, reduce paperwork, administrative costs and improve service quality. This is a small action but has great significance for the community and society.

EVNSPC Customer Service Application is designed with a modern, friendly interface, providing many useful services such as:

- Quickly look up electricity index, electricity recording schedule, monthly electricity bill.

- Online payment via electronic payment gateways, promoting modern and cashless payment methods.

- Conveniently send requests, feedback, and report electrical incidents. The electricity industry will receive and handle them promptly.

- Receive automatic notifications about power outage schedules and new policies from the electricity industry.

- 24/7 online support, customers can ask questions and get quick answers without having to go directly to the counter.

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Source: https://baodongnai.com.vn/kinh-te/202510/cau-noi-so-giua-nganh-dien-va-nguoi-dan-2a626f1/