According to Mr. Dang Huu Son, Vietnam is the country that has led Southeast Asia in digital economic growth for two consecutive years. However, the labor force in general still has low productivity. The reasons may stem from unsynchronized infrastructure, lack of skills, and an education system that does not meet the needs of the modern labor market.

A survey by Finastra Financial Services shows that Vietnamese people are very interested in AI, with up to 91% of survey participants expressing interest in this technology - the highest rate compared to other markets studied.

Mr. Dang Huu Son - Founder & CEO LovinBot - Startup

According to you, what benefits is AI bringing to businesses?

In fact, the application of AI brings many benefits to businesses, especially in sales activities, brand building or other key areas. Thanks to AI, businesses can optimize operating processes, reduce costs, increase productivity and improve customer experience. In manufacturing, AI helps automate repetitive steps, increase accuracy and reduce errors. In the retail and service sectors, AI supports consumer behavior analysis, thereby creating more effective personalized marketing strategies. In addition, AI also plays an important role in forecasting market trends, supporting fast and accurate decision making, helping businesses improve their competitiveness in the context of strong digital transformation today.

Despite its effectiveness, there are still many businesses that have not yet utilized AI effectively. What do you think?

Currently, business owners still believe that applying AI will help build brands and attract customers effectively. However, they do not realize that applying AI is not enough, the problem still lies in the human resources. Currently, most of the human resources are not well prepared to catch up with AI technology.

In your opinion, businesses need to focus on training their staff to apply AI well?

Currently, the need to update knowledge and learn how to apply AI is very high, as businesses require employees to update to increase work efficiency. There are also some employees who are currently using AI in their work, but the efficiency is not high. Businesses should prioritize retraining their staff to apply AI systematically, avoiding data loss. If possible, businesses should include experience in using AI in interview selection criteria.

Can you share your experience in applying AI in business?

Currently, many companies have applied AI in all business activities, from writing content, creating images, videos , developing content, automation...

With LovinBot AI, we have thoroughly applied and encouraged our staff to apply AI in their daily work. Especially for the team of technology engineers and programmers, AI application is a mandatory factor. From research, interface design, programming, to publishing, AI has been applied. Instead of recruiting 20 staff, with the support of AI, we only need 5-7 programmers who have AI thinking and understanding. Thanks to that, it has helped businesses reduce costs by 3-5 times compared to the traditional way.

It is known that you have just attended an AI training course in Hue . How do you feel about the AI ​​acceptance of Hue enterprises?

What impressed me most was the serious spirit of learning and learning of the entrepreneurs here. They did not come to AI with the mindset of “following trends”, but were truly interested in applying technology to solve their practical problems - from marketing, customer care to automating internal processes.

However, it must be said frankly that many businesses in Hue are still hesitant to approach AI, due to concerns about costs, lack of technical personnel, or not clearly envisioning how to apply it.

According to you, what should businesses do to "welcome" AI openly and bring the highest efficiency?

Businesses should not start with technology, but with the problem, clearly identify the challenge you are facing - time consuming customer care, high marketing costs, or overloaded teams. Once you have a specific problem, choosing an AI solution will be easier and more effective.

Experiment with available AI tools such as chatbots, AI content writing, data synthesis, etc. and evaluate the results step by step. There is no need for a large investment from the beginning. Businesses, especially business owners, need to be open to a culture of innovation, need to understand that AI is not just a tool, but also an opportunity to change the way of working, learn how to make decisions based on data and develop a more flexible team. Instead of doing everything themselves, businesses can cooperate with reputable technology units, or join the AI ​​community to share and learn experiences.

Thank you!

HOANG LOAN (Implementation)

Source: https://huengaynay.vn/kinh-te/dao-tao-nhan-su-de-ung-dung-ai-hieu-qua-153977.html