According to Mr. Dang Huu Son, Vietnam has led Southeast Asia in digital economic development speed for two consecutive years. However, the workforce in general still has low productivity. This may stem from inadequate infrastructure, a lack of skills, and an education system that does not meet the needs of the modern labor market.

A survey by Finastra Financial Services shows that Vietnamese people are very interested in AI, with 91% of respondents expressing interest in this technology – the highest percentage compared to other markets studied.

Mr. Dang Huu Son - Founder & CEO of LovinBot - Startup

According to him, what benefits is AI bringing to businesses?

In fact, the application of AI brings many benefits to businesses, especially in sales, branding, and other key areas. Thanks to AI, businesses can optimize operational processes, reduce costs, increase productivity, and improve customer experience. In manufacturing, AI helps automate repetitive tasks, increase accuracy, and reduce errors. In the retail and service sectors, AI supports the analysis of consumer behavior, thereby enabling more effective personalized marketing strategies. Furthermore, AI plays a crucial role in forecasting market trends, supporting quick and accurate decision-making, and helping businesses enhance their competitiveness in today's rapidly changing digital landscape.

Despite its effectiveness, many businesses are still not utilizing AI effectively. Do you agree?

Currently, business owners still believe that AI applications will help build brands and attract customers effectively. However, they haven't realized that AI alone is not enough; the problem still lies with the workforce. Most current employees are not well-prepared to keep up with AI technology.

According to him, businesses need to focus on training their workforce to effectively apply AI?

Currently, there is a high demand for updating knowledge and learning how to apply AI, as businesses require employees to stay up-to-date to increase work efficiency. While some employees already use AI in their work, the results are not yet optimal. Businesses should prioritize retraining their staff to apply AI systematically and avoid data loss. If possible, businesses should include experience using AI as a criterion in the recruitment and interview process.

Could you share your experience in applying AI in businesses?

Currently, many companies have applied AI to all aspects of their business operations, from content writing, image and video creation, content development, automation, and more.

With LovinBot AI, we have thoroughly applied and encouraged our staff to use AI in their daily work. Especially for our team of technology engineers and programmers, applying AI is mandatory. From research and interface design to programming and release, AI has been applied throughout. Instead of hiring 20 employees, with the support of AI, we only need 5-7 programmers with AI-based thinking and understanding. This has helped the company reduce costs by 3-5 times compared to traditional methods.

It is known that you recently participated in an AI training course in Hue . What are your impressions of the attitude of businesses in Hue towards adopting AI?

What impressed me most was the proactive and serious learning attitude of the entrepreneurs here. They didn't approach AI with the mindset of "following a trend," but were genuinely interested in applying the technology to solve their practical problems – from marketing and customer service to automating internal processes.

However, it must be frankly acknowledged that many businesses in Hue are still hesitant to embrace AI, due to concerns about costs, a lack of technical personnel, or a unclear understanding of how to apply it.

According to him, what should businesses do to "embrace" AI openly and achieve the highest efficiency?

Businesses shouldn't start with technology; they should start with the problem. Clearly identify the challenges you're facing – is it time-consuming customer service, high marketing costs, or an overloaded team? Once you have a specific problem, choosing an AI solution will be easier and more effective.

Experiment with readily available AI tools such as chatbots, AI content creation, data aggregation, etc., and evaluate the results step by step. There's no need for large investments right from the start. Businesses, especially business owners, need to be open to a culture of innovation and understand that AI is not just a tool, but also an opportunity to change the way we work, learn how to make data-driven decisions, and develop a more flexible team. Instead of doing everything themselves, businesses can collaborate with reputable technology companies or join the AI ​​community to share and learn from each other's experiences.

Thank you!

HOANG LOAN (Editor)

Source: https://huengaynay.vn/kinh-te/dao-tao-nhan-su-de-ung-dung-ai-hieu-qua-153977.html