Free online ticket payment feature on website https://dsvn.vn.
After receiving the notification, passengers can return tickets free of charge right on the website https://dsvn.vn without having to go to the station to check in as before.
The electronic ticketing system will automatically refund the ticket amount to the account used for payment.
To ensure smooth online ticket payment, passengers need to be careful to enter correct and complete information.
This feature is applied from 00:00 on November 15, 2025.
To ensure the online ticket payment process goes smoothly, passengers need to pay attention to enter the correct and complete information including: phone number, email address, booking code. This information is the basis for the system to automatically compare, verify and make refunds.
This is one of the important steps in the digital transformation process of the Railway industry, contributing to improving customer experience, helping passengers to be proactive and flexible in handling arising situations, while reducing the load on stations during peak hours when incidents occur.
Note: This feature does not apply to passengers who buy tickets and pay in cash at stations, ticket agents... In these cases, passengers still carry out ticket return procedures directly at the station according to current regulations. Passengers can contact the switchboard 19000109 and 19001520 or hotline 0916682066 for support.
According to Nhan Dan Newspaper
Source: https://baothanhhoa.vn/hanh-khach-co-the-tra-ve-online-khong-mat-phi-khi-tau-huy-chuyen-do-su-co-thien-tai-268821.htm
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