Customers can now check their accounts.

VNDirect system attack incident: Customers can now look up their accounts

On the afternoon of March 27, VNDirect completed phase 1 of the system reopening roadmap, allowing customers to check their balances on the My Account system.

According to the latest announcement from VNDirect on the afternoon of March 27, this securities company has completed Phase 1 in the roadmap to reopen the system. At present, customers with accounts at VNDirect can check their balances on the My Account system at: https://myaccount.vndirect.com.vn/bao-cao/bao-cao-tai-san/tong-quan-tai-san

VNDirect recommends that customers change their passwords immediately after logging into the system. At the same time, the company also noted that the system has just been restored and may have a large number of customers accessing it, so the page may need to be reloaded to access.

“Because the system has just been restored and there may be a large number of customers accessing it, if an error occurs, we kindly ask you to wait and reload the page at another time,” said the announcement from VNDirect.

Customers can now check their balance on the My Account system.

Previously, the VNDirect system was attacked from 10:00 a.m. on Sunday, March 24, 2024. The entire VNDirect system was attacked by an international organization. VNDirect's technology team has made every effort to restore, but due to the large data infrastructure, it will take more time to connect.

Updating the progress of troubleshooting, VNDirect said that the system has been restored and is reviewing and evaluating the system to ensure absolute safety and security for customers transacting at the company. The roadmap to reopen the system will include 4 phases. In which, phase 1 will have a system to look up the status and information of customers' accounts on My Account. Phase 2, VNDirect will reopen the system for money transactions, underlying securities transactions and derivatives on the basis of communication with the Stock Exchange. Phase 3, other financial products will be put back into operation. Finally, the company will restore all other features.

VNDirect will send specific times for the remaining stages to customers in the next announcements.

Customers can now check their balance on the My Account system.

Previously, the company set a goal of bringing the VNDirect trading system back into operation tomorrow, March 28. In an interview on March 26, Mr. Nguyen Vu Long, General Director of VNDirect, said that the hacker group had encrypted all of the company's data. When the incident was discovered, VNDirect sought support from leading experts to find solutions.

VNDirect is reviewing risks related to customer information and has not detected any risks. The company's leaders said that all customer rights will be guaranteed by the company. After the incident is resolved, VNDirect will have a policy to ensure additional customer rights, overcoming the consequences of days when transactions are not possible.

Mr. Long also said that the company is receiving a lot of support from market members, regulators, partners and other securities companies. Former employees of the company and other securities companies also sent personnel to support.

“We feel lucky because during difficult times, everyone supported each other for the common mission of the Vietnamese stock market,” VNDirect CEO emphasized.

Not only VNDirect, other organizations related to businesswoman Pham Minh Huong were also attacked, making it impossible for customers to access their websites, including PTI Insurance, Homefood and IPA. According to PTI's announcement, the company was also attacked from 10am on March 24 and is still working to resolve the issue. Two other companies, Homefood and IPA, are also experiencing similar problems, and customers are currently unable to access their services.

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