10 minutes to find Rolex watch worth half a billion dong

A female passenger has sent a thank you letter to Noi Bai Airport for helping her find her Rolex watch worth VND500 million that she dropped when getting off the bus at Terminal 1 on September 25. After being unable to find it herself, she asked for help from security staff.

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The watch fell through a 3cm wide gap from the 2nd floor to the 1st floor. Photo: NIA

Immediately, the information was transferred to the security camera team. At this time, Mr. Nguyen Manh Cuong and Nguyen Hoang Anh were on duty.

The two men said that at first the search seemed unsuccessful because the surveillance camera did not detect anything unusual in the area where the car was parked.

Expanding the scope, Mr. Cuong predicted that the watch might have fallen through the small ditch separating the traffic lane from the railing from the 2nd floor to the 1st floor. Continuing to scan the camera area of the 1st floor, they discovered the watch was there.

Mobile security personnel were immediately present at the scene. After completing the procedures, the half-billion-dong watch was returned to its owner. The entire process from receiving the news to discovering the watch only took about 10 minutes with the combined search effort.

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The female owner happily received the watch back. Photo: NIA

Noi Bai airport security cameras have many times helped passengers find their lost property and luggage thanks to a system of more than 1,000 "magic eyes" installed everywhere.

Previously, on September 5, 2023, female passenger D.TLM took flight VJ773 HAN-CXR. At the security screening area, passenger terminal T1, she forgot her phone containing many important documents in the tray.

The female passenger reported to Noi Bai airport security. Immediately, security camera surveillance staff checked and screened all plastic trays in the screening area.

Within just 10 minutes, the phone was found and returned to the passenger, right before the flight to Cam Ranh departed.

Also in 2023, an employee at the currency exchange counter at Noi Bai T2 Passenger Terminal was also assisted by Noi Bai aviation security staff to retrieve 43 million VND that a customer mistakenly brought onto the plane.

Through the camera system, it was determined that the passenger had taken the wrong bag. Security forces coordinated with the border police and the airline to request the passenger to return it before the flight took off to Russia.

The “silent gatekeepers”

Security camera surveillance team of the Mobile Security Team, Noi Bai Aviation Security Center. The modern camera system has helped Noi Bai International Airport surveillance officers to observe all activities at the port.

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Security camera staff at Noi Bai airport. Photo: NIA

“From security checks, baggage monitoring, to monitoring people moving around, detecting suspicious behavior… everything is recorded and processed promptly. This job requires high concentration, a sense of responsibility and the ability to handle situations quickly,” said a representative of Noi Bai airport.

It is known that, in addition to monitoring the cameras, the on-duty team also acts as a "call center operator" to answer questions via the hotline of Noi Bai Aviation Security Center. Every day, they receive countless calls from passengers with all kinds of requests: asking about security procedures, flight information, or asking for help finding lost luggage...

The security camera surveillance officers at Noi Bai International Airport are like silent "gatekeepers", contributing to ensuring absolute security and safety for all flight activities, bringing peace of mind to every passenger.