Free MobiFone subscriber information standardization process

According to the plan of the Department of Telecommunications, Ministry of Information and Communications , from March 15, 2023, network operators will invite customers to update/standardize information for subscribers that do not match the national population database.

However, just a short time after the network operator implemented the plan, many users received calls and messages from impersonators threatening to "lock their subscriptions".

Free MobiFone subscriber information standardization process - 1

Specifically, users will receive a call informing them that their subscription is about to be locked, then asked to follow the steps. At this time, the scammers pretend to be network employees, asking users to provide their ID card or citizen identification number to check on the subscriber system whether the subscriber has registered the owner information or not.

If the user refuses to provide, the subjects will make many threats about the subscription being locked and ask the user to follow the instructions. At this time, if the user follows the instructions, there is a risk of losing control of the phone SIM and the bad guys will proceed to take over other accounts such as bank OTP codes, social network accounts...

MobiFone recommends that the standardization process does not require any information related to bank accounts. Customers absolutely do not perform operations related to money transfers or logging into bank accounts. The subscriber information standardization process is completely free.

Customers only receive information and follow instructions when receiving an official message from the MobiFone brand name or an outgoing call from the number 9090.

Sample message sent from MobiFone inviting customers to update subscriber information is as follows:

“In accordance with state regulations, the personal information of the customer registering with the subscriber number XXXXXXXXX does not match the national population database.

Please update your subscriber information with your citizen ID card at MobiFone Store or My MobiFone app https://api.mobifone.vn/apps/download/ or website https://tttb.mobifone.vn/.

The subscriber will be blocked one way on dd/mm/yyyy if the information is not updated, the next 15 days if not updated, the subscriber will be blocked two ways according to the provisions of Decree 49/2017/ND-CP. Please ignore this message if you have updated your personal information. For details, contact 18001090/9090”.

4 ways to standardize subscriber information:

Method 1: Go to the nearest MobiFone store.

Method 2: Via website https://tttb.mobifone.vn/ (applicable to individual customers and users in organizations and businesses).

Method 3: Via My MobiFone app (individual prepaid customers in files that do not match the national population database).

Method 4: Will come to support at home for special customers, the elderly...

Bao Anh

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