Why can't I withdraw money even though I entered the correct PIN?

There are many reasons why you can’t withdraw money even though you entered the correct PIN. Here are some common reasons explained by bank staff:

ATM card is temporarily locked

When an ATM card is temporarily locked, customers cannot make transactions, including withdrawing money. The card can be locked because the user entered the wrong PIN more than three times or did not use the ATM card within 12 months.

ATM out of money

There are many cases where the ATM does not dispense money after a customer makes a withdrawal request. This may be due to the ATM not being properly maintained, resulting in a delay in dispensing money, or the ATM running out of money at the time.

Insufficient funds in the account

A common problem is that the amount of money in the ATM card is not enough to make a withdrawal transaction. When withdrawing money, customers need to calculate the withdrawal amount plus the fee.

For example, there is 1,050,000 VND in the account. At this time, the cardholder wants to withdraw 1 million VND, but the ATM will not be able to pay because it does not have enough money for the withdrawal fee.

Withdrawal exceeding the prescribed limit

Banks have regulations on the maximum amount of money that customers can withdraw at one time and in one day from their ATM cards. Therefore, if the withdrawal exceeds the allowed limit, the transaction will not be successful.

Withdraw money at unaffiliated ATMs

If you withdraw money from an ATM that is not affiliated with the bank, the withdrawal feature will not be supported. Even if you enter the correct PIN, you will still not be able to withdraw money.

What should I do if I entered the correct PIN but it says incorrect?

If you enter the correct PIN but the device reports an error, two things can happen:

PIN code changed

If you enter the correct PIN code of your ATM card but the machine still reports an error, it is likely that the PIN code of the card has been changed. To resolve this issue, the cardholder needs to contact the bank to check and change the new PIN code.

ATM error

Normally, when you enter the correct PIN but the ATM still shows an error, the main reason is an error from the ATM. When the ATM has a problem, it will not recognize the card and display an incorrect PIN message.

To resolve this issue, it is best to try using another ATM, especially one belonging to the same bank. If after trying and the system still reports an incorrect PIN, contact the bank's call center for support and verification.

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