Many smart urban services are integrated and operated to serve people and the government.

Convenient and useful

One of the services that Hue people have responded to and used most widely since the early days of Hue-S implementation is the on-site reporting service. Through a few simple operations on the phone, people can quickly report on problems in life such as: environmental pollution, electricity and road damage, violations of urban order, etc. The reports are concentrated on the Smart City Monitoring and Operation Center (IOC), then routed to specialized agencies for processing and public feedback. To date, more than 160,000 reports have been received, with a completion rate of over 95% and a satisfaction rate from people and businesses of over 90%.

Mr. Ho Minh Ngoc (Thuy Phuong Ward, Huong Thuy Town) shared: "Previously, when encountering infrastructure problems or seeing violations, I did not know who to report. Now, I just need to report to Hue-S and the relevant unit will respond and handle the matter. Hue-S has truly become an interactive channel, accompanying and supporting Hue people to enjoy many smart utilities."

Not only a place for reflection, Hue-S is also a channel for quick, official and effective notifications and warnings. From crime warnings, weather information, natural disasters, to new policies, disease prevention recommendations... are all quickly transmitted through the application. In 2024, there were nearly 1 million accesses to warning information, thousands of interactions and comments.

Mr. Duong Van Sy, Head of Communications Department - IOC Center said, Hue-S is not only a technology platform, but also an effective digital social management tool. This is the place to connect parties and solve problems objectively and transparently between "people's reflection - processing agency - public results - people's evaluation".

Understanding the diverse needs of the people, Hue-S also developed the function of asking and giving feedback to government agencies. In less than a year, more than 5,000 comments and over 3,600 questions were received and answered with a response rate of over 95%. Thanks to that, the distance between the people and the government is increasingly shortened in a more friendly, online and effective way.

Essential and smart services

Not only a social interaction channel, Hue-S also plays a central role in integrating essential daily services for people. Paying for electricity, water, environmental sanitation fees, looking up consumption indexes, power outage schedules, electronic bills, etc. now only requires a few operations on the application. In particular, people only need one Hue-S account to access and use many different services without having to download many separate applications to their mobile devices.

Ms. Tran Thi Thuy Trang (Thuy Xuan ward, Thuan Hoa district) said that her family often uses Hue-S to check electricity and water bills and pay right there. She doesn't need to go to the counter or remember the date, very convenient and proactive.

At a higher level, Hue-S is also deployed by sectors as an innovative management and connection tool with people. For example, theeducation sector, with a connection system between schools, parents and students via Hue-S with a series of utilities such as requesting leave of absence, electronic transcripts, paying tuition, receiving learning notifications... are all integrated. Currently, there are nearly 300,000 teacher, parent and student accounts in use. Many people admit that Hue-S not only helps reduce administrative burden in schools but also connects parents with schools proactively, quickly and transparently.

In the tourism sector, Hue-S has become a reliable "companion" for tourists when coming to Hue. The application provides destination information, digital maps, booking tickets, finding free toilets, receiving recommendations for food , entertainment, shopping, etc. At the same time, tourists can also evaluate the quality of services and contribute ideas for improvement. There are currently more than 3,200 digitized tourist destinations and nearly 230,000 accounts regularly accessing the travel application on Hue-S.

Hue-S also actively supports natural disaster prevention and control, with the "Natural Disaster Weather" function providing timely warnings. For example, in 2022, Hue suffered many consecutive storms and floods. Hue-S sent out more than 2,400 warning bulletins, received and processed more than 3,000 rescue requests, helping to significantly reduce damage to people and the government. Services for party and mass organizations such as "Party Member Handbook", "Women's Network", "Digital Youth" were also developed, attracting more than 53,000 accounts, actively contributing to the process of building digital government and digital society.

The strong and comprehensive development of the Hue-S platform is a step forward in building smart cities to serve people and improve local governance capacity. This is also a digital transformation model that many localities across the country are studying, learning and replicating.

Article and photos: HOAI THUONG

Source: https://huengaynay.vn/kinh-te/them-nhieu-dich-vu-do-thi-thong-minh-phuc-vu-nguoi-dan-154464.html