Service mindset

(PLVN) - In the past, the administrative apparatus was sometimes likened to a strict management system with many complex processes and procedures. While this was sometimes necessary to ensure accuracy, it occasionally created barriers, making it difficult for citizens and businesses to access public services.

On March 18th, during a meeting with the Ho Chi Minh City Department of Finance regarding the implementation of plans and solutions to help the city achieve double-digit growth, Mr. Nguyen Van Duoc, Chairman of the People's Committee of Ho Chi Minh City, urged all officials and employees to change their mindset and perspective on public administration to a service-oriented approach. They must view citizens and businesses as resources and driving forces for development. This will help unlock the city's resources…

With a service-oriented mindset, the government is not just a state management agency that issues regulations, but also becomes a partner, always listening and seeking the best ways to support citizens and businesses. To achieve this, unnecessary procedures must be streamlined, processing times shortened, and technology applied to make it easier for everyone to access information and public services...

On the other hand, when entering administrative offices, what people want is not just to complete the procedures, but also to feel the dedication and thoughtfulness from the staff. A clear explanation and a friendly smile can help dispel the stress and fatigue of dealing with paperwork.

A friendly government not only brings comfort to citizens and businesses but also creates a positive working environment for the staff themselves. When they feel valued in their work, they will work with a more open and proactive spirit.

Thus, the shift from a bureaucratic mindset to a service-oriented approach not only makes the government more efficient but also brings immense benefits to society. When the government truly puts the people and businesses at the center, always ready to listen and provide support, it will build strong trust and promote sustainable development.

In recent times, the deployment of online public services is a clear example of this. Citizens can easily register and look up information from home, saving time and effort. These innovations not only reduce pressure on administrative agencies but also bring greater convenience to society. Currently, Ho Chi Minh City is continuing to strive to reduce administrative procedures by 30% and processing time by 30%. This is not just a number, but also a testament to the positive change from the government, bringing convenience and benefits to citizens and businesses.

We are witnessing a faster, more transparent, and more efficient administrative system, where every citizen and business no longer feels apprehensive or faces difficulties when dealing with government agencies. A service-oriented government not only helps the country develop but also makes our lives easier and more comfortable.

Nguyen Truong Giang