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| Cooperating with Amadeus helps Vietnam Airlines improve operational efficiency, customer service and competitiveness. (Photo: VNA) |
Amadeus’ Altéa passenger service system provides Vietnam Airlines with comprehensive solutions for seat supply management, reservations, ticketing, departure control and digital technology to enhance the customer experience. The system also equips Vietnam Airlines with advanced technologies in the aviation and tourism sectors, thereby helping to improve operational efficiency in all aspects of the airline’s operations.
Notably, Altéa PSS offers modern and efficient reservation services, facilitating frontline staff to assist customers in purchasing, changing and using services from the airline.
Vietnam Airlines is also moving to the Xchange Payment Platform (XPP) from Outpayce, a payment service provider of Amadeus. This platform allows Vietnam Airlines to easily accept a variety of payment cards and other payment methods from passengers. With XPP, the airline can accept global payments by connecting with many service partners around the world .
Sharing about the changes of this important core system, Mr. Dang Anh Tuan, Deputy General Director of Vietnam Airlines said: "We are very pleased to cooperate with Amadeus, one of the leading aviation and travel technology solution providers in the world. This cooperation helps us use advanced solutions to provide more personalized and convenient experiences for passengers on all channels and touch points, thereby bringing excellent service quality to passengers, while improving operational efficiency, customer service and competitiveness. The successful implementation of the new Passenger Service System is also an important step for Vietnam Airlines in its journey to become a digital technology airline, to both improve customer experience and help the airline increase its operational efficiency."
“We are proud to have successfully implemented the technology upgrades with Vietnam Airlines and worked closely with the airline throughout the transformation,” said Javier Laforgue, Executive Vice President of Travel & Managing Director, Asia Pacific, Amadeus. “Travel continues to be a growth driver in the Asia Pacific region, and we are confident that Amadeus’ technology will help airlines and travel businesses grow their businesses in the most efficient way. Amadeus is a trusted partner of Vietnam Airlines, and we believe that the successful implementation of Altéa PSS and other components is the beginning of a great partnership.”
Playing a key role in air transport in Vietnam and the region, Vietnam Airlines is constantly expanding its fleet, flight network and improving service quality. Passengers appreciate Vietnam Airlines flights for its excellent service quality, high punctuality, professional and dedicated staff and unique Vietnamese cultural identity. To maintain and promote these advantages, Vietnam Airlines increases the application of new technology in all aspects of production and business, aiming to become a digital airline by 2025. The deployment of the Amadeus Altéa passenger service system is part of this digital transformation strategy.
Amadeus IT Group is a multinational technology company that provides solutions and services to the travel and tourism industry. Headquartered in Madrid, Spain, Amadeus develops systems and platforms that connect the components of the global travel ecosystem, including airlines, hotels, tour operators, and government organizations. Amadeus technology supports reservation management, ticket distribution, and many other travel-related services.
Source: https://dangcongsan.vn/kinh-te/vietnam-airlines-day-manh-thuc-hien-chuyen-doi-so-666954.html
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