Agribank keeps customer trust

Digital transformation is spreading strongly, including in the financial and banking sectors, but the convenience of digital services also poses risks. Realizing this, Agribank Tuyen Quang branch has been implementing a comprehensive, multi-layered information protection strategy to ensure the safety of customers when making financial transactions.

Agribank staff introduce security system to customers.

Every time she makes a financial transaction of over 10 million VND, Ms. Hoang Thi Dieu Thuy, the owner of a goods agency in Ham Yen commune, must use facial biometrics and enter an OTP code for the transaction to be successful. Ms. Thuy shared that the operations are more complicated than before, but in return, it is very safe. She does business and makes many transactions every day, with limits of up to tens of millions of VND, or even more. With Agribank's multi-layered information security system, customers like her can feel more secure.

Like Ms. Thuy, Ms. Le Thi Kim Oanh, Group 8, Minh Xuan Ward, is also very pleased when Agribank strengthens its high security system in the digital environment. Ms. Oanh shared: Digital banking is very convenient but also has risks, she is really pleased when Agribank always accompanies to absolutely protect the safety of customers.

Mr. Dao Quang Uy, Deputy Director of Agribank Tuyen Quang branch, said: To cope with the increasingly sophisticated tricks of high-tech criminals, Agribank has built a solid multi-layer security "wall", ensuring that all digital transactions are protected from many angles. First of all, advanced technology is the first line of defense, focusing on applying the most modern technological solutions to directly protect customer data and transactions. Agribank implements multi-factor authentication (MFA), requiring customers to provide more than one piece of evidence to verify their identity (e.g., password, OTP code, biometrics), significantly reducing the risk of account hijacking. This is an important step forward, especially when Agribank is a pioneer bank in effectively implementing the collection and application of biometric data under the direction of the State Bank, increasing security for important payment transactions. According to Mr. Uy, powerful technology must also be operated by a disciplined management system: Each employee is only allowed to access the amount of information necessary for their work, and any changes to the system, application or policy must go through a thorough approval and testing process to avoid security loopholes.

Along with that, Agribank conducts independent audits and assessments of compliance with security regulations and detects potential weaknesses. At the same time, it organizes large-scale cyber attack simulation drills to help the technical team improve response capacity and shorten system recovery time when incidents occur.

In its long-term development strategy, Agribank is committed to continuing to invest heavily in technology and people, strictly complying with the State Bank's information security regulations. The combination of proactive defense, flexible response and excellent customer experience has helped Agribank not only protect assets but also maintain the trust of a large number of customers.

Agribank's initiative in upgrading the security system is not only an operational task but also a commitment to reliable companionship with customers.

Article and photos: Doan Thu

Source: https://baotuyenquang.com.vn/kinh-te/202511/agribank-giu-tron-niem-tin-khach-hang-2036f46/