Ensure that administrative procedures are handled continuously and stably.

Department of Home Affairs staff guide people through the procedure for reissuing health insurance cards.

Having lost his health insurance card, Pham The Vinh, a 12th grade student at Vu Tien High School, came to the Provincial Public Administration Service Center to apply for a new one. With the enthusiastic support of the staff, his procedures were handled conveniently and quickly. Vinh shared: After receiving support, I was very satisfied because the procedures were quick and the staff at the one-stop shop were very friendly and enthusiastic. This helped me not to worry about administrative paperwork, and to focus on studying and preparing best for the upcoming exam.

After merging the Department of Labor, War Invalids and Social Affairs and the Department of Home Affairs, the Department of Home Affairs has completed the organizational structure to perform the state management function in sectors and fields such as: labor, wages; employment; meritorious people; occupational safety and hygiene; social insurance; gender equality... Therefore, the workload of staff has also increased, in the first days when receiving the new field, they often had to work overtime. However, because the code for handling administrative procedures has been adjusted according to the code of the new agency, along with that, the factors of human resources, facilities, equipment and information data have been fully inherited, so the reception and handling of administrative procedures in recent days has been ensured to be continuous, smooth, effective and uninterrupted. The number of online public services throughout the process is increasing. Mr. Vu Huy Hoang, an officer of the Department of Home Affairs performing duties at the Provincial Public Administration Service Center, shared: After the merger of the two agencies, the number of administrative procedures of the Department of Home Affairs has increased to 228 items. To meet the needs of handling procedures for people and businesses, the Department of Home Affairs has assigned 3 officers to be in charge of this work. Every day, the number of files received and processed is up to hundreds of times, we still strive to work hard to ensure the progress and quality of file processing, helping people and businesses complete administrative procedures quickly and accurately.

At the reception and handling of administrative procedures of departments and branches, the flexibility and timely adaptation to new tasks of the staff, civil servants and public employees have created favorable conditions for people and businesses when they come to handle their work. Ms. Hoang Thi Vui, an officer of the Department of Agriculture and Environment performing duties at the Provincial Public Administration Service Center, shared: The number of administrative procedures of the Department after the merger has increased to over 200 items. After the administrative procedures were transferred to the online reception form, the number of records of citizens and organizations has increased significantly. For citizens or organizations who come to submit their records directly at the counter, we always enthusiastically guide and explain each step in the process, from how to fill out the application form, prepare the documents to the necessary requirements to complete the procedure quickly and accurately. The quick and convenient handling of administrative procedures helps shorten the waiting time and improve the quality of service for people and businesses.

People handle administrative procedures at the judicial department and the Provincial Public Administration Service Center.

According to statistics, in the first 4 months of the year, departments and branches have processed 36,520 records; 34,342 records were processed on time and before the deadline, reaching 94.04%. The rate of public services with records submitted online in full and in part reached 94.1%; 100% of administrative procedures with fees and charges were integrated and implemented for online payment. Mr. Nguyen Viet Huy, Deputy Director of the Provincial Public Administration Service Center, said: After March 1, when new administrative procedures arose due to the restructuring of the apparatus, relevant units quickly took action to promptly implement necessary steps such as changing the seal and registering a second seal. This helps ensure that the process of receiving and handling administrative procedures for people and businesses is not interrupted. For services with a large number of records and high demand for resolution such as issuing and renewing driving licenses or issuing criminal records, the Center has proactively transferred them to appropriate competent authorities, helping to shorten processing time and improve service efficiency, not only helping the process of resolving administrative procedures take place quickly but also creating favorable conditions for people and businesses to access and use online public services, moving towards building a professional and modern administration.

Dang Anh

Source: https://baothaibinh.com.vn/tin-tuc/9/223543/bao-dam-viec-giai-quyet-thu-tuc-hanh-chinh-dien-ra-lien-tuc-on-dinh