Hoi An prioritizes receiving citizens and resolving complaints and petitions.

Leaders of the Hoi An City People's Committee maintain regular citizen reception sessions at the city's citizen reception office. Photo: PHAN SON

Over the past 10 years (2014 - 2024), in implementing the Law on Receiving Citizens' Petitions, the People's Committee of Hoi An City, its specialized agencies, affiliated public service units, and the People's Committees of communes and wards have received 11,773 citizens.

The Chairman of the City People's Committee held 1,153 regular citizen reception sessions; and delegated the Vice Chairman of the City People's Committee to receive 516 sessions. The Chairmen of the commune-level People's Committees held 696 regular citizen reception sessions; and delegated the deputy chairmen to receive 124 sessions.

In addition, the City People's Committee, specialized agencies, and commune-level People's Committees received 14,473 applications of various types, with 14,463 falling under their jurisdiction; including 189 complaints, 4 denunciations, and 14,270 petitions and feedback. To date, 100% of these applications have been resolved.

“For the City's Citizen Reception Board, we have a standard receipt form for citizens' petitions and then follow the instructions of the City People's Committee to resolve them within 30 or 60 days, even though the law does not specify a time limit for resolving ordinary petitions. We are also researching the application of information technology to manage the flow of petitions effectively,” said Mr. Bui Van Dung, Chief of the Office of the People's Council and People's Committee of Hoi An City, and Head of the City's Citizen Reception Board.

According to a report from the People's Committee of Hoi An City, the city and its communes and wards have resolved citizens' opinions and petitions in accordance with the law, ensuring the legitimate rights and interests of citizens and the State.

Specifically, after each public consultation session, the Chairman or Vice Chairman of the City People's Committee issues a notice on the results of the regular public consultation, directing relevant agencies and units to advise on and resolve complaints, petitions, and feedback from citizens and organizations in accordance with regulations.

In addition, in Hoi An, communes, wards, and various sectors regularly disseminate and publicize laws on citizen reception, complaints, and denunciations through various means.

Simultaneously, coordinate with the City's Citizen Reception Board and relevant agencies in receiving citizens, resolving petitions, and paying attention to mediation and resolving cases at the grassroots level.

Through the process of receiving and resolving citizen complaints, obstacles and grievances of the people have been promptly addressed, significantly reducing the number of complaints submitted to higher levels, and complex, protracted mass complaints. In many cases, after receiving explanations, citizens have voluntarily withdrawn their complaints.

Source: https://baoquangnam.vn/hoi-an-chu-trong-tiep-cong-dan-and-giai-quyet-don-thu-3146699.html