Guide to changing Bamboo Airways flight tickets: Costs and procedures

1. Conditions and costs for changing Bamboo Airways flight tickets

Passengers can change information on their booked Bamboo Airways tickets; however, this depends on the ticket class and may incur a fee. The cost of changing a ticket usually includes a fixed change fee and any price difference (if applicable) at the time of the change.

Change your Bamboo Airways flight ticket. — Changes to Bamboo Airways flight tickets depend on the passenger's booked ticket class.

Time limit for making changes

For a change request to be accepted, passengers must adhere to the timeframe specified by the airline for each ticket class:

Bamboo Business Class: Within 6 months from the date of ticket issuance.
Bamboo Plus class: Minimum 3 hours before the scheduled departure time.
Bamboo Eco class: Minimum 3 hours before the scheduled departure time.

Ticket Change Fee Schedule

Below is a table of reference fees for common types of changes. These fees do not include any fare differences.

Ticket class	Flight/itinerary change fee	Name change fee
Bamboo Business	250,000 VND	450,000 VND
Bamboo Plus	340,000 VND	450,000 VND
Bamboo Eco	340,000 VND	Not applicable

2. Detailed instructions on how to exchange tickets

How to change the name on an airline ticket

The option to change the passenger's name is only available for Bamboo Business and Bamboo Plus ticket classes. Passengers should note that they must submit a name change request at least 3 hours before departure for domestic flights and 5 hours for international flights.

There are two ways to do this:

Via email: Send a request to [email protected] using the email address used to book the ticket. The email must include a photo of the national identity card or passport of both the old and new passengers. After receiving confirmation from the airline, passengers need to respond to agree and proceed with payment at the airline's counter at the airport.
At Bamboo Airways ticket offices: Bring the identification documents (ID card/citizen's identity card/passport) of both passengers and the booking code to the nearest ticket office to receive direct assistance from staff.

How to change your flight date and itinerary

Passengers can change their flight date or itinerary (departure/arrival points) through various channels.

Do it via the website.

This is a quick and convenient self-service method. Here are the steps:

Visit the official Bamboo Airways website.
Select "Manage Booking" and fill in the required information (booking code, last name, middle name & first name).
Select the "Change flight schedule" option, then select "Rebook flight".
Select a new flight date or departure/arrival point and press “Search”.
Select a suitable new flight from the displayed list.
Please double-check the information and proceed with payment of the change fee and any fare difference (if applicable) via domestic bank card or credit card.

Taken at the ticket office.

Passengers can go directly to Bamboo Airways ticket offices for assistance. Please bring your national identity card or passport and the email confirming your successful booking so that staff can process your request quickly.

Contact us via Hotline

For itinerary changes, passengers can also call Bamboo Airways' hotline to request them. After providing verified information, staff will inform them of the cost and guide them through the payment process.

Note: The regulations and fees in this article are for reference only. Passengers are advised to visit the official Bamboo Airways website for the most up-to-date and accurate information.