Clarifying why gas stations do not accept bank transfers.

On the morning of December 17th, in Tien Thanh ward, Lam Dong province, employees at the Tien Thanh gas station refused to accept bank transfers from customers buying gasoline. Furthermore, they siphoned gasoline from motorcycles, causing public outrage. The People's Committee of Tien Thanh ward has launched an investigation to clarify the matter...

On the morning of December 17th, a video clip went viral on social media, causing a public uproar. According to the clip, a man riding a motorbike pulled into the Tien Thanh gas station in Tien Thanh ward to refuel.

After the gas station attendant finished pumping gas, the customer requested to pay by bank transfer. However, the gas station attendant refused to accept payment by bank transfer.

The Tien Thanh gas station where the incident occurred (Photo: Ngoc Lan)

A dispute then ensued between the two parties. Notably, the store employee used a tool to drain all the gasoline that had just been pumped into the customer's car and challenged the customer to sue.

The clip, posted on social media, quickly attracted attention and sparked mixed reactions. Many argued that, in the context of accelerated digital transformation and the increasing popularity of cashless payments, refusing bank transfers is inappropriate...

The staff at Tien Thanh gas station refused to accept a bank transfer and instead took the fuel back from the customer's car. (Photo: Tran Thi)

Mr. Tran Huu Minh Tung, Chairman of the People's Committee of Tien Thanh Ward, Lam Dong Province, said that after assessing the situation, on the morning of December 17th, the People's Committee of Tien Thanh Ward, including representatives from the Department of Culture and Social Affairs and the Department of Economy , Infrastructure and Urban Development, worked directly with the owner of the Tien Thanh gas station, Mr. Do Khac Trung.

During the meeting, the gas station owner confirmed that the video clip was filmed at their station. The station has long instructed its employees to accept both cash and bank transfers. However, due to shortcomings in management, the employee behaved disrespectfully towards the customer, leading to the negative reaction on social media.

The gas station fired the employee for inappropriate behavior towards a customer (Photo: Ngoc Lan).

The shop owner acknowledged the oversight and held a meeting with all staff to reiterate the procedures for accepting both cash and bank transfers from customers. The employees directly involved in the incident have been dismissed.

Minutes of the meeting between Tien Thanh commune and the gas station (Photo: Tran Thi)

Mr. Tran Huu Minh Tung added: Following the incident at Tien Thanh gas station, on the afternoon of December 17th, the People's Committee of the ward issued a document requesting businesses to strictly implement the government's policy on cashless payments, so as not to negatively impact the image of cultural conduct in Tien Thanh, a tourist destination. The local authorities requested businesses and households to increase online payment methods, creating conditions for customers to make cashless payments in accordance with the government's policy...

The clip caused a public uproar.

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On May 15, 2024, the Government issued Decree No. 52/2024/ND-CP on non-cash payments. Accordingly, this Decree regulates non-cash payment activities, including: opening and using payment accounts; non-cash payment services; payment intermediary services; and the organization, management, and supervision of payment systems. The State Bank of Vietnam is responsible for the state management of non-cash payment activities; inspecting, auditing, and handling, within its authority, violations of the law on non-cash payment activities by organizations and individuals...

Source: https://baolamdong.vn/lam-ro-viec-cay-xang-khong-nhan-chuyen-khoan-411212.html