Towards a friendly government

Leaders of Da Teh Town People's Committee sent congratulatory letters to people who came to register for marriage.

Built since February 2024, the above model aims to create a positive change in the awareness and actions of officials and civil servants in the process of handling administrative procedures (TTHC). At the same time, enhance the role, responsibility, self-awareness, initiative, positivity, and awareness in performing public duties of officials and civil servants, especially at the One-Stop Department of the Town People's Committee.

The model is implemented with 1 team leader held by the Chairman of the Town People's Committee, the Vice Chairman of the People's Committee in charge of culture and society as deputy team leader and 6 members of the model are specifically assigned to officers and civil servants in charge of specialized fields to coordinate in implementing and performing tasks.

With the spirit of building a model of "devotion, friendliness, and closeness" to help people when they need to resolve administrative procedures at the People's Committee of Da Teh town, officials and civil servants actively support and guide people in declaring and submitting documents online at the National Public Service Portal and the Public Service Portal. In addition, they pay attention to listening to, sharing opinions, legitimate aspirations and promptly explaining people's problems in handling and resolving administrative work.

A new feature of this model is the sending of congratulatory letters for birth and marriage registrations and condolence letters for death registrations. Since its implementation, the model has been implemented in more than 330 cases. At the same time, it provides relevant legal regulations for people to understand and strictly implement.

As of October 20, 2024, the Reception and Result Delivery Department of the Town People's Committee has received and resolved 7,008 tasks related to the settlement of administrative procedures, 100% of the records under the jurisdiction of the Town People's Committee after being received were processed and returned results according to regulations. The rate of records resolved before the deadline is 94.5%; the rate of records resolved on time is 5.4%; the rate of overdue records is 0.1%.

From the beginning of 2024 to present, the digitization rate of administrative procedure settlement records reached 82.0%; the assessment results of people's and businesses' satisfaction in performing administrative procedures and providing public services reached 99.1%; the rate of online public services reached 87.7%, the rate of online payment reached 98.34%; well implementing electronic authentication on the National Public Service Portal; posting 37 articles promoting local activities on the town's Electronic Information page.

All administrative procedures, fees and charges under the authority of the Town People's Committee are publicly posted, complete, transparent and received at the One-Stop Department. Thereby, the Town People's Committee has guided people to submit documents at a rate of 91%; the rate of timely and within-time documents is 92.65%; online payment is 98.11%; the results of assessing the satisfaction level of people and businesses in the implementation of administrative procedures and provision of public services are 100%.

The dossiers of organizations and individuals are submitted to the Reception and Result Delivery Department, via the province's online public service portal; via the public postal service, the dossiers that fall within the scope of responsibility of which cadre or civil servant is responsible for processing. In case the dossier is related to the responsibility of many cadres or civil servants, the cadre or civil servant in charge of the field will proactively coordinate with other cadres or civil servants to process and resolve the dossier.

Ms. Pham Thi Duyen - Vice Chairman of Da Teh Town People's Committee said that thanks to clearly defining the assigned roles and tasks, the members are always enthusiastic and dedicated in receiving and guiding organizations and individuals to contact to resolve administrative procedures under the responsibility and authority of the Town People's Committee; ensuring the receipt, resolution of records and return of results to organizations and individuals according to regulations. The digitization of the unit's records is ensured to be implemented in accordance with regulations; the number of records logged on online public services is ensured according to regulations. The members are always proactive in updating and publicizing administrative procedures according to regulations for the specialized fields in charge.

“Through the model, 100% of civil servants working at the Reception and Results Department have professional qualifications that meet the requirements of the job; civil servants always uphold their spirit, responsibility, sense of discipline, professional ethics, and have a dedicated and thoughtful attitude towards serving the people. Creating a positive change in the awareness and actions of cadres and civil servants in the process of handling administrative procedures, contributing to building a clean and strong government”, said the Vice Chairman of the People's Committee of Da Teh town.

However, frankly pointing out the limitations, the Vice Chairman of the People's Committee of Da Teh town said that the situation of some files being delayed on the public service portal for some departments still occurs. The main reason is due to file connection or errors in the public service system. In the coming time, the locality will gradually remove difficulties and continue to direct the synchronous implementation to members with the spirit of effectiveness and efficiency for this model.

Source: https://baolamdong.vn/xa-hoi/202505/huong-den-chinh-quyen-than-thien-91056d7/