Customers are confused, Mailisa suddenly stops selling products and services

(Dan Tri) - Mailisa announced the temporary suspension of providing products and services to coordinate with authorities to review records.

On the morning of November 23, the Facebook page of the Mailisa beauty salon chain with 2.8 million followers posted responses to customers' questions about using services and products at the beauty salon.

Accordingly, this unit said that Mailisa is in the process of coordinating with the authorities to review records and documents according to the process, so it is temporarily suspending the provision of products and services during this period. When there is an official announcement, Mailisa beauty salon will update the information and hope customers understand during this period.

As Dan Tri reported, on the evening of November 21, the Ministry of Public Security announced that the Department of Investigation Police on Crimes of Corruption, Economy, and Smuggling (C03) had initiated a case of smuggling at MK Skincare Company and related units. The investigation agency also prosecuted Ms. Phan Thi Mai - Director of Mailisa Beauty Salon Company Limited - along with her husband Hoang Kim Khanh and 6 accomplices for smuggling.

Previously, from the time of inspection until the time Ms. Phan Thi Mai (also known as Mailisa) and her husband were prosecuted, Mailisa beauty salon continuously posted images and videos advertising the beauty salon's services.

Since November 22, this beauty salon chain has stopped updating new posts on social networking sites. At the same time, it has limited comments from customers. However, the official website of Mailisa beauty salon still displays products and allows customers to click to buy as usual.

Mailisa Beauty Salon's Facebook page has stopped updating new posts since November 22 (Photo: Screenshot).

After the news that the couple who own this chain of beauty salons were arrested for smuggling cosmetics, many consumers who have been using Doctor Magic products purchased from Mailisa beauty salon expressed confusion and concern. Many people decided to stop using the products.

In the video shared, Ms. CH ( Da Nang ) said that she had just treated melasma and used the N3 Doctor Magic product set, which includes 3 products specializing in improving melasma, freckles and dark skin, purchased from Mailisa beauty salon 3 days ago.

Previously, she said she still trusted Mailisa's products. However, after receiving official information from the authorities on November 21, she stopped using the brand's products.

Ms. Ngoc Bich (HCMC) said she bought a set of Doctor Magic facial melasma treatment cream from Mailisa beauty salon for 15.55 million VND. Because she thought the product was of good quality and safe, she decided to buy it and use it.

"I used 3 sets of products in 9 months. At first, my face was very beautiful but it was thin and red. Then the dark spots got worse so I stopped using it and decided to go to a dermatology hospital for treatment," she said.

Initially, the authorities determined that during the period 2020-2024, Mai and her husband agreed to buy cosmetics manufactured in Guangzhou (China) at low prices. These products did not guarantee the quality and ingredients as declared, and did not meet the conditions for granting a Certificate of Free Sale (CFS) in China.

Afterwards, the defendants colluded with Chinese subjects, signed fake contracts, changed the origin of cosmetics (from Guangzhou to Hong Kong (China) to obtain a CFS in Hong Kong (China), organized smuggling to Vietnam and advertised the cosmetics as being produced in Hong Kong (China).

These products are sold by Mailisa at prices many times higher, illegally earning thousands of billions of dong. The above profit figures are currently calculated from 3/100 main products of the Mailisa system.

In a previous livestream, Ms. Mai affirmed that “there was no panic among employees or the goods were not dispersed when the inspection team arrived.” She said the company had fully prepared product codes, customs declarations, invoices, documents, and records of each shipment to present when needed.

For many years, the Mailisa beauty salon chain has continuously imported large quantities of cosmetics from abroad. Videos posted show that each shipment has dozens of containers, but still "cannot meet the demand".

Ms. Mai once explained that the high selling prices of many products were due to the cost of renting premises, advertising with celebrities, and 50-70% discounts for agents, etc., which were included in the price. She also said that if a business wants to survive in the long term, “it must do the right thing to be protected by the law.”

Source: https://dantri.com.vn/kinh-doanh/khach-hang-hoang-mang-mailisa-bat-ngo-dung-ban-san-pham-va-dich-vu-20251123142717079.htm