With just an internet connection, implementing electricity services has never been easier. As a reputable electrical construction unit with many years of experience in Hanoi , Mr. Nguyen Van Trung - Construction Investment and Development Company Limited said: " Since knowing that the electricity industry has switched to providing electricity services on the internet environment, we have easily searched for information and implemented the registration of medium voltage electricity supply for the project on the National Public Service Portal and the electricity industry's website. All procedures are guided in detail, publicly and transparently. This helps us to be able to perform anywhere, anytime. The electricity industry's use of online and electronic services has also helped us a lot in the related procedures and documents ."
It is known that EVNHANOI launched a multi-channel, multi-platform digital customer care ecosystem such as website: evnhanoi.com.vn, EVNHANOI App, Email: [email protected], Fanpage: EVN HANOI, EVNHANOI Page on Zalo application, EVNHANOI Chatbot on Messenger application, Customer care switchboard (24/7): 19001288, Customer transaction offices located at electricity companies, SMS service to query electricity information via number 8088, National Public Service Portal: dichvucong.gov.vn, helping customers access electricity services easily and quickly.
Instructions for registering for new power supply from the medium voltage grid on the National Public Service Portal.
Medium voltage power supply service is put on an online platform, not only making procedures transparent but also making it easy for customers to access, participate, and monitor the entire implementation process.
Information on medium voltage power supply registration on website: evnhanoi.vn.
Bringing convenience to customers with online electricity services
Mr. Nguyen Ngoc Tu - representative of Industrial and Infrastructure Development Investment Joint Stock Company shared that in the past, to register for medium voltage power supply, the unit had to spend a lot of time and effort traveling many times to power facilities during the process of completing the documents. However, now it can be done completely online; procedures, instructions, forms, documents... can all be downloaded and submitted online.
This brings convenience and reduces costs for the unit in implementation. He highly appreciates the efforts and changes in customer service of the electricity industry over the years!
Not only that, right after completing the necessary procedures, the progress of the steps in the power supply process is also updated fully and promptly, also right on the online application. This fundamentally changes the concepts when requesting electricity services, helping customers reduce effort, time and costs, while increasing satisfaction when experiencing the services.
EVNHANOI employees work at the transformer.
EVNHANOI representative said that for medium voltage grid, EVNHANOI coordinates with the Department of Industry and Trade to carry out interconnection to resolve a number of administrative procedures between state agencies and EVNHANOI in the field of investment in construction of medium voltage power projects in Hanoi city.
The average time to resolve medium voltage power supply is always guaranteed to be lower than the current specific regulations. If in 2015, the average time to resolve medium voltage power supply was 2 days for the steps of receiving requests, surveying the site, agreeing on the connection and 5 days for the steps of signing the power purchase contract, acceptance and energizing, then up to now, the average time to resolve medium voltage power supply for customers for the work under the responsibility of EVNHANOI is less than 4 days (3 days less than the regulations).
Channel for receiving registration for medium voltage electricity service in Hanoi:
- Register online:
+ National Public Service Portal (https://dichvucong.gov.vn/)
+ Hanoi City Electronic Information Portal (https://hanoi.gov.vn/)
+ Website of Hanoi Electricity Corporation (https://evnhanoi.vn/)
+ Chatbot application;
+ EVNHANOI application on mobile devices
+ Zalo official EVNHANOI;
- Call Customer Care Center (Call Center 19001288)
- Go directly to the Customer Service Offices of the Electricity Companies.
EVNHANOI encourages customers to register online.
After customers register using one of the above methods, electricity staff will contact to guide and confirm the customer's new electricity supply request. Customer care center hotline 19001288 (24/7 service).
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