Banks promote the application of digital technology:

Customers transact at the automatic bank LiveBank of Tien Phong Commercial Joint Stock Bank.

More than 95% of transactions are made on digital channels

Innovating operations in line with the trend of the times, Deputy Governor of the State Bank Pham Tien Dung said that in recent years, the legal framework and policies in payment activities of the banking industry have been increasingly improved, promoting digital transformation and cashless payments, meeting the payment needs of people and businesses. The diverse digital ecosystem has brought many attractive utilities to users.

To date, most basic banking services have been performed on digital channels, with many banks achieving a rate of more than 95% of transactions performed on digital channels. According to statistics in the first months of 2025, the total number of non-cash payment transactions increased by 41.28% in quantity and 21.91% in value; via the internet channel increased by 35.81% in quantity and 29.69% in value; via mobile phone channels increased by 35.13% in quantity and 18.63% in value; transactions via QR code increased by 75.54% in quantity and 196.62% in value.

In coordinating, exploiting and using information from the National Population Database and information on chip-embedded citizen identification cards to manage the account system at credit institutions, more than 108 million customer records have been collected, biometric information has been compared, payment activities have taken place normally, contributing to reducing the number of fraud cases causing loss of money to customers.

The digital transformation wave has been taking place strongly in the banking industry, without waiting for Resolution No. 57-NQ/TU. Many banking services and products have been digitized, making it easier for customers to use the services. In fact, now, with just a syntax or a "touch", users can easily shop, pay or perform a series of services without having to go directly to the bank.

Leading the digital transformation are the banks in the “Big 4” group: Vietnam Joint Stock Commercial Bank for Industry and Trade (VietinBank), Vietnam Joint Stock Commercial Bank for Foreign Trade (Vietcombank), Vietnam Joint Stock Commercial Bank for Investment and Development (BIDV), Vietnam Bank for Agriculture and Rural Development (Agribank).

Continue to promote digital transformation, apply new technology

Implementing Resolution No. 57-NQ/TU, representatives of the banks in the above-mentioned "Big 4" group all committed to implementing Resolution No. 57-NQ/TU, promoting digital transformation and innovation, in order to improve operational efficiency and contribute to the sustainable development of the national economy.

Recently, the General Director of Agribank issued an action program on breakthroughs in science and technology development and digital transformation, aiming to improve operational efficiency and promote innovation throughout the system. Accordingly, Agribank will focus resources on connecting and applying the National Population Database, upgrading information technology infrastructure, and deploying new technology-based products and services to meet market demands and attract customers. At the same time, Agribank promotes the innovation movement, not only in terms of technology, but also in working methods, creating productivity and efficiency.

Not left out, private commercial banks are also stepping up the deployment of new technology applications in their operations to improve efficiency and increase competitiveness. General Director of Tien Phong Commercial Joint Stock Bank (TPBank) Nguyen Hung said that TPBank has applied cloud computing, big data and artificial intelligence (AI) comprehensively in its operations. One of the important steps is the combination of cloud storage technology to help modernize data infrastructure, improve performance across all transaction channels and develop machine learning models.

A representative of the Military Commercial Joint Stock Bank (MB) also said that the MB application alone recorded 20 million transactions per day, with a stable, safe and secure system. The number of customers transacting on MB's digital channel currently accounts for about 96.7%, with a successful transaction rate of 99.96%; maintaining the leading position in terms of scale. MB is a pioneer in developing a super application including more than 200 small applications (mini apps) integrated on the banking application. Customers can perform banking transactions anytime, anywhere with just a smartphone.

Meanwhile, implementing Resolution No. 57-NQ/TU, Deputy Governor of the State Bank Pham Tien Dung said that the State Bank is researching and referring to the experience of implementing digital currency projects of a number of central banks in the world; coordinating with ministries, branches, and research agencies on digital currency and reporting to the Prime Minister, proposing to assign a focal unit to implement.

Source: https://hanoimoi.vn/ngan-hang-day-manh-ung-dung-cong-nghe-so-tang-canh-tranh-nang-hieu-qua-702165.html