From July 1, customers cannot use payment and withdrawal services without doing this.

Comparing paper and biometric information is not only a legal requirement but also a measure to help enhance safety and security in electronic transactions. (Source: NAPAS)

To ensure compliance with this regulation and avoid service disruptions, banks have issued notices recommending that customers update the biometric information of their legal representatives. The update can be done directly on the banking application or at the bank's branches and transaction offices.

Specifically, for institutional customers, authentication must ensure a correct match between the identity documents and the biometric data of the legal representative.

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Authentication can be done through biometric data stored on citizen identification cards, electronic identification accounts, or biometric data collected directly in some special cases (such as foreigners, Vietnamese people of unknown nationality).

After July 1, if reconciliation is not completed, corporate customers will not be able to continue using payment and withdrawal services via electronic channels.

Banks recommend that customers should not wait until July 1 to make the payment, to avoid system overload or unexpected incidents that could affect the financial operations of businesses.

Comparing paper and biometric information is not only a legal requirement but also a measure to help enhance safety and security in electronic transactions.

In a context of increasingly sophisticated fraud methods, strict authentication of a business's legal representative is an important part of the strategy to protect customers and ensure uninterrupted payment operations.

Previously, since January 1, bank accounts, e-wallets and securities accounts of individual customers have also been suspended from transactions if biometric information authentication has not been completed.

According to statistics, by April 2025, the entire banking industry has completed biometric verification for more than 108 million individual customer records through chip-embedded citizen identification cards or VNeID identification applications, equivalent to more than 92% of the total number of individual payment accounts with transactions on digital channels.

For the institutional customer group, there have been over 530,000 profiles authenticated with biometric information, accounting for about 41% of the total number of institutional accounts conducting transactions on the digital platform.

In addition, about 20.9 million e-wallet users have also completed biometric verification with chip-embedded citizen identification cards through the applications of wallet providers, reaching 73.15% of the total number of active e-wallets.

The application of biometric authentication and related regulations is expected to contribute to the formation of a safer and more transparent digital financial transaction environment, especially in the field of e-commerce.

However, to ensure their rights and avoid interruptions when using the service, users need to proactively update and raise awareness of security issues in the context of increasingly strong digital transformation.

Source: https://baoquocte.vn/tu-17-khach-hang-khong-the-su-dung-cac-dich-vu-thanh-toan-va-rut-tien-neu-chua-lam-dieu-nay-315457.html