VinaPhone officially blocks outgoing calls from subscribers who have not standardized information

According to Decree 49/2017/ND, mobile subscribers must provide accurate personal information (full name, ID card, date and place of issue, etc.) to network operators. The regulation aims to help protect the rights of customers using the service and limit the situation of junk SIMs on the market.

Implementing the direction of the Ministry of Information and Communications and the guidance in Decree 49/2017/ND, since March 15, 2023, VinaPhone has properly and fully complied with the provisions of law in the process of notifying/instructing customers to standardize subscriber information. VinaPhone has sent continuous notification messages for 05 days, and has made calls to notify/instruct customers about the deadline/how to standardize subscriber information.

As of March 31, 2023, more than 500,000 customers have standardized their subscriber information according to VinaPhone's announcement and instructions (via My VNPT application, http://my.vnpt.com.vn , VinaPhone stores nationwide).

To support customers in standardizing subscriber information, VinaPhone has also increased its staff to answer and guide customers, upgraded its technical systems to be able to serve hundreds of thousands of customers updating subscriber information in one day, organized mobile counters, arranged support staff at customers' homes, and extended service hours to 9-10pm every day.

However, according to a review of data across the system, as of March 31, 2023, there are still many customers who have not standardized according to regulations. In accordance with the law, VinaPhone has officially blocked outgoing calls for all subscribers who have not standardized information by March 31, 2023 and will continue to block one-way calls at different times (after March 31, 2023) for some other customers who need to re-standardize subscriber information/verify ownership.

Standardizing subscriber information/providing correct personal information to the network operator is also the customer's obligation and responsibility according to the law. Reviewing and standardizing subscriber information of mobile telecommunications service users to ensure that it matches the information in the National Population Database is a necessary activity and a customer's right, especially when using public administrative services.

During the process of standardizing subscriber information, if there is a dispute or complaint about the right to use the phone number, VinaPhone will receive and process it according to the process, based on the history of subscriber information used in the network operator's system.

What should customers do after their phone number is locked for one-way communication due to unstandardized subscriber information:

- After being locked in one direction, the subscriber number will continue to be locked in two directions for the next 15 days, and the number will be revoked after 30 days from the time of being locked in two directions.

- When one-way communication is blocked, the customer's phone number can still make free calls to 18001091 for instructions. Customers can continue to standardize TTTB on the MyVNPT App/Web to reopen communication (via wifi access or from another device and log in via the OTP code sent to the customer's phone number) or go to VinaPhone Transaction Points nationwide for support in standardizing subscriber information.

- After 2-way communication is locked, customers need to go to Transaction Points nationwide to get support to standardize subscriber information.

- After 30 days from the time of 2-way lock, subscriber numbers that have not standardized information will be revoked by VinaPhone according to the provisions of law.

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